Neighbourhood Coach

4 days ago

Cirencester, United Kingdom Bromford Full time
The vacancy

If you are passionate about helping people and have the skills to guide customers in better managing their homes, we want you at Bromford, a recognised Great Place to Work organisation

As a neighbourhood coach, you'll work independently to manage a patch of around two hundred homes, making sure the properties are well maintained, customers are aware of their responsibilities as well as offering coaching and guidance.

Day to day you will manage tenancy sign ups and changes, anti-social behaviour and safeguarding, as well as court work and evictions where necessary. You'll have a holistic customer approach and build good relationships with services in the local community, making sure you have a positive impact on the lives of our customers.

Working closely with our maintenance and lettings teams, you'll make sure we effectively allocate empty homes, manage customers' expectations around repairs as well as escalate any property maintenance issues.

To be successful here, you will need to be someone who genuinely cares about people - but with resilience, and experience of managing a busy and varied workload. Self-starters who are good communicators will thrive, as well as someone who is curious and doesn't shy away from having difficult conversations

This role is permanent, full time and subject to an enhanced DBS check. You'll manage a patch in Cirencester (GL7) with travel to and from surrounding areas required. Regular home working is available.

To be successful in this position, you will be someone who:
  • Has experience working in a customer facing role, ideally within housing management
  • Strives to achieve performance targets, maximising customer satisfaction
  • Is tenacious and resilient - who does what it takes to achieve the right outcome
  • Sees the best in people and has the capacity to coach
  • Has a reputation for first-rate influencing, negotiating and relationship building skills
  • Has access to a vehicle and a full UK driving licence

Your previous experience may be in roles such as housing manager, housing officer, neighbourhood manager or tenancy officer, amongst others.

The closing date is Sunday 5 January 2025. Interviews will take place in Cirencester.

About us

We are a housing association- one that owns and provides over 47,000 homes for people who can't access market housing; has individual relationships with more than 112,000 customers; has a strong balance sheet and plans to build 11,000 homes by 2032. All of this is only possible because of our 1,900 dedicated colleagues.

We take a simple view that nothing is more important to any individual or a family than their home. It's a matter of social justice that everyone should have a home that is safe, secure, and affordable. We exist to provide such homes. With the right home, people can achieve great things, not only for themselves but for wider society too.

We provide quality, affordable homes. But we care about the people who live in them too. We want each of them to be able to achieve their goals. This will be different for each customer. Put simply, we want people to thrive.

Diversity Statement
We are committed to recruiting, developing and retaining colleagues who are representative of the diverse communities we work with. This commitment is embedded in our DNA, and we are striving to build an inclusive workplace culture where all colleagues feel valued and respected, and individuality is celebrated. We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve.

We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people, women, and members of the LGBTQIA+ community.

Great Place To Work Certified
Bromford have once again been certified as a Great Place To Work (Nov 24 - Nov 25). The 2024 Great Place to Work Trust Index Survey highlighted that our employees believe we have an amazing company culture and that 91% of our employees were made to feel welcome when they joined us. We are also proud to have been named as one of the UK's Best Workplaces for Women for two years running (2023 and 2024) demonstrating that all colleagues, regardless of gender, can thrive at Bromford.

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