Scheduling Professional
1 day ago
This exciting opportunity has arisen for a Helpdesk Planner/Scheduler to join our team in Birmingham. We are looking for a highly motivated and organized individual who can utilize their skills in scheduling software and IT systems to deliver exceptional results.
The salary for this position is £11,440 per annum, and the working hours are Monday to Friday, 9:00 - 17:00.
About the Company:
- We are a leading provider of services in the engineering industry.
- We value innovation, teamwork, and customer satisfaction.
Main Responsibilities:
- Scheduling management: Utilize advanced software to manage job delivery for the engineering team.
- Resource deployment: Ensure the correct resource is allocated for first-time fixes using internal engineers or subcontractors, meeting specified SLAs.
- Job completion: Manage completion, ensuring all parts and materials are accounted for and required documentation is completed.
- Maintenance task execution: Execute maintenance tasks according to contract specifications.
Main Duties:
- Schedule reactive, remedial, and planned works to suitable resources, considering location, expertise, and response targets.
- Accurately record job-related information on IT systems.
- Optimize engineer schedules for maximum productivity.
- Follow up on incomplete jobs and reallocate as necessary.
- Monitor engineer travel and activity, addressing issues promptly.
- Arrange third-party attendance as required, including Purchase Orders and Work Requests, and obtain completion information.
- Ensure jobs are completed within response times and costs.
- Handle communications professionally and promptly.
- Account for non-productive time in the system.
- Erectly escalate issues related to specific jobs, clients, or engineers.
- Comply with Group and company policies and procedures at all times.
- Report any deficiencies in systems of work or equipment that may affect service delivery or pose a health risk.
Requirements:
- Proven experience in scheduling or coordinating roles, preferably in an engineering or technical environment.
- Proficiency in using scheduling software and IT systems.
- Excellent organizational and multitasking skills.
- Strong communication skills, both written and verbal.
- Ability to work effectively under pressure and meet deadlines.
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