Scheduling and Operations Specialist

3 weeks ago


Birmingham, Birmingham, United Kingdom TEKsystems Full time
Job Summary

TEKsystems is seeking a skilled Genesys Engineer to work on a Contract basis, based in Birmingham, UK. This role involves generating schedules, analysing data, and creating performance reports to support business objectives.

Key Responsibilities
  • Design and implement scheduling strategies to optimize resource allocation.
  • Conduct thorough data analysis to identify areas for improvement.
  • Develop and maintain accurate performance reports to inform decision-making.
  • Collaborate with Operations teams to achieve service level goals.
  • Communicate effectively with Planning Managers and CRT/NRC teams.
  • Produce call volume forecasts for Voice, Chat, and Back Office operations.
Requirements
  • Proficiency in Genesys, workforce management, and contact centre operations.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Experience in maintaining data integrity within WFM systems.
Why Join Us?

As a TEKsystems employee, you will have the opportunity to work with cutting-edge technologies and collaborate with a talented team of professionals. Our competitive daily rate of £475.00 - £550.00 GBP reflects our commitment to rewarding your skills and expertise.



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