Operational Excellence Specialist

3 days ago


Birmingham, Birmingham, United Kingdom CBRE Full time
Job Description

We are seeking a highly skilled Operational Excellence Specialist to join our team in Birmingham. As a Facilities Coordinator, you will be responsible for providing exceptional Operational & Customer service to clients and contracts.

About the Role

This is an exciting opportunity to work with a leading global provider of integrated facilities and corporate real estate management. You will be part of a dynamic team that helps companies improve their operations and reduce costs through expert facilities management, project management, real estate, and energy and sustainability services.

The successful candidate will have experience in a customer-facing role and the ability to prioritize workloads effectively to ensure tight deadlines are met. They will also be able to operate procedures and processes to the required standards.

Key Responsibilities
  • Helpdesk: Manage and oversee SI7 System, log all Service Requests (SR'S), log all Work Orders (WO's), provide all PPMs to engineers, liaise with engineers to gain updates on jobs and ensure all works are completed and signed off on FMP within allocated timescales.
  • Co-ordinate service visits with 3 rd party contractors to ensure maintenance schedules are adhered to and ensure any arising works are actioned accordingly.
  • Contractor Management - ensuring the CBRE permit, and Contractor Management process is adhered to, and permits completed.

In addition to these responsibilities, you will support the preparation and delivery of monthly Contract and Business Unit Reviews, raise Purchase Orders, and identify and help drive implementation of savings opportunities to ensure customer and GWS financial savings targets are maximized.

What We Offer

We offer a competitive salary of £25,000 per annum, plus benefits including a contributory pension scheme, life assurance, and access to training and development opportunities.

Requirements

To be considered for this role, you will need to have experience in a customer-facing role, be able to prioritize workloads effectively, and operate procedures and processes to the required standards.



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