Account Excellence Specialist

23 hours ago


Birmingham, Birmingham, United Kingdom Inspired Thinking Group (ITG) Full time

About Us

The Inspired Thinking Group (ITG) is a dynamic and forward-thinking organization, dedicated to delivering exceptional solutions that exceed client expectations. Our team of experts is passionate about making a positive impact, and we're seeking a talented Account Excellence Specialist to join our ranks.

Salary

We offer a competitive salary of £45,000 - £60,000 per annum, reflecting the importance of this role in driving business growth and client satisfaction.

Job Description

As an Account Excellence Specialist, you will be responsible for developing and executing strategies to drive client satisfaction and loyalty. This includes:

  • Conducting thorough analysis of client needs and preferences, identifying opportunities for improvement and growth.
  • Developing and implementing tailored solutions to address client pain points and drive business results.
  • Collaborating with cross-functional teams to deliver high-quality projects and services that meet client expectations.
  • Monitoring and evaluating performance against key metrics, making recommendations for improvement and optimization.

Required Skills and Qualifications

To succeed in this role, you will need:

  • Exceptional analytical and problem-solving skills, with the ability to interpret data and develop effective solutions.
  • Strong communication and interpersonal skills, with the ability to build rapport with clients and colleagues alike.
  • Proven experience in client-facing roles, with a track record of delivering excellent customer service and driving client satisfaction.
  • Knowledge of industry trends and best practices, with a commitment to staying up-to-date on the latest developments and innovations.

Benefits

We offer a comprehensive benefits package, including:

  • Pension Scheme, providing a secure financial future.
  • Corporate Medical Cash Plan, supporting your health and wellbeing.
  • Smart Working Options, enabling you to balance work and life effectively.
  • Employee Assistance Programme, providing support and resources for personal and professional development.

Others

At ITG, we value diversity and inclusion, striving to create a workplace where everyone feels welcome and empowered to contribute. We believe in fostering a culture of collaboration, innovation, and continuous learning, where our employees can grow and thrive.



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