Customer Service Assistant

4 weeks ago


Wellingborough, Northamptonshire, United Kingdom Ontrak Recruitment Full time
Job Title: On-board Customer Service Assistants / Passenger Counters

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as an On-board Customer Service Assistant / Passenger Counter. As a key member of our team, you will be responsible for providing exceptional customer service to passengers on our railway network.

Key Responsibilities:

  • Provide accurate passenger counts and record data
  • Assist the on-board team in providing a safe and welcoming environment for passengers
  • Communicate effectively with passengers and other staff members
  • Manage difficult situations and provide a high level of customer service
  • Help passengers with luggage and buggies
  • Report any anti-social behaviour and maintain a safe and secure environment

Requirements:

  • Previous exceptional customer service experience in a similar position
  • Ability to accurately count and record data
  • Strong communication and problem-solving skills
  • Flexibility to work a variety of shifts, including early mornings, late evenings, and weekends
  • Ability to pass a Drugs and Alcohol Medical
  • Valid Identification, work permit (if applicable), and proof of National Insurance

What We Offer:

  • Competitive hourly rate of £12.35
  • Opportunity to work for an established Railway company
  • Training and development opportunities
  • A supportive and collaborative team environment

How to Apply:

If you are a motivated and customer-focused individual who is looking for a new challenge, please apply now for an immediate interview.



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