Customer Service Assistant
4 weeks ago
Job Summary:
We are seeking a highly motivated and customer-focused individual to join our team as an On-board Customer Service Assistant / Passenger Counter. As a key member of our team, you will be responsible for providing exceptional customer service to passengers on our railway network.
Key Responsibilities:
- Provide accurate passenger counts and record data
- Assist the on-board team in providing a safe and welcoming environment for passengers
- Communicate effectively with passengers and other staff members
- Manage difficult situations and provide a high level of customer service
- Help passengers with luggage and buggies
- Report any anti-social behaviour and maintain a safe and secure environment
Requirements:
- Previous exceptional customer service experience in a similar position
- Ability to accurately count and record data
- Strong communication and problem-solving skills
- Flexibility to work a variety of shifts, including early mornings, late evenings, and weekends
- Ability to pass a Drugs and Alcohol Medical
- Valid Identification, work permit (if applicable), and proof of National Insurance
What We Offer:
- Competitive hourly rate of £12.35
- Opportunity to work for an established Railway company
- Training and development opportunities
- A supportive and collaborative team environment
How to Apply:
If you are a motivated and customer-focused individual who is looking for a new challenge, please apply now for an immediate interview.
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