Customer Service Representative

3 weeks ago


Wellingborough, Northamptonshire, United Kingdom Ontrak Recruitment Full time
Job Title: On-board Customer Service Assistants / Passenger Counters

Job Summary:

We are seeking a reliable and self-motivated individual to join our team as an On-board Customer Service Assistant / Passenger Counter. As a key member of our team, you will be responsible for providing exceptional customer service to passengers on our railway network.

Key Responsibilities:

  • Provide accurate passenger counts on pre-arranged train services
  • Record data accurately and efficiently
  • Offer impeccable customer service to passengers and customers
  • Be vigilant and visible to all customers and other members of staff
  • Manage difficult situations and provide effective communication
  • Assist passengers with luggage and buggies
  • Communicate effectively with other staff and passengers using information systems
  • Have a strong understanding of station security and protocols
  • Report any anti-social behaviour and maintain a tidy train service

Requirements:

  • Previous exceptional customer service experience in a similar position
  • Ability to work flexible hours, including early starts and late finishes
  • Flexibility to work shifts, including weekends and bank holidays
  • Ability to pass a Drugs and Alcohol Medical
  • Valid Identification, work permit (if applicable), and proof of National Insurance

What We Offer:

We pay for your training and pay you whilst training. You will receive customer service training, provided by experienced railway trainers, and have a dedicated member of our staff to work closely with you throughout your career with us.

Working Hours:

Shift times will vary between 4-12 hour shifts, with the latest finish being as late as 01:00am. You must be able to get to your location of work for a 04:30am start.

Pay:

From £12.35 per hour, with the opportunity to earn overtime.

Job Type:

Full-time, Part-time, Permanent



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