Customer Service Representative

1 week ago


Wellingborough, Northamptonshire, United Kingdom Vizion Network Ltd. Full time

Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Vizion Network Ltd. As a key member of our Customer Support Team, you will be responsible for delivering exceptional customer service, resolving expressions of dissatisfaction, and working closely with internal departments to ensure seamless resolution.

Key Responsibilities

  • Act as a first point of contact for customers, clients, and repair network members, responding to incoming calls and emails in a professional manner.
  • Process and resolve expressions of dissatisfaction within FCA guidelines and internal/external SLAs.
  • Ensure accurate and detailed recording of all information using our management systems to provide comprehensive audit trails.
  • Highlight potential process improvements to reduce the level of EODs and communicate with internal departments as required.
  • Meet agreed targets and manage daily workload to maintain efficiency.

Requirements

  • Good knowledge of Microsoft Office.
  • GCSE Maths and English.
  • Excellent telephone manner and ability to build and maintain relationships.
  • Ability to work to agreed deadlines, targets, and objectives.
  • Commitment to providing a first-class service to customers, suppliers, and partners.

Working Hours

37.5 hours per week, Monday to Friday, plus 1 in 4 Saturdays (8:30 am - 5:00 pm).



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