Customer Service Representative

4 days ago


Wellingborough, Northamptonshire, United Kingdom GXO Logistics Full time

About the Role:


We are seeking a highly skilled Customer Service Advisor to join our team on our Costa Coffee & Whitbread contract at our Wellingborough site.


As a Customer Service Advisor, you will be integral to supplying the best customer care to our customers and all others around you.


You will work any 5 days from 7, 08:00 – 16:00, as well as 1 in every 3 weekends. We are super flexible and can offer some hybrid working too.


Your Key Responsibilities:



  • Daily contact with customers and suppliers to arrange bookings and service requests, predominantly over the phone
  • Liaising with Costa Whitbread colleagues across all parts of the business
  • Deliver excellent customer service as part of all tasks
  • General administrative tasks and duties

What We Offer:


We're looking to offer a salary of up to £23,000.00 per annum and 33 days annual leave (inclusive of bank holidays). Your benefits package includes flexible dental insurance plans, a company-sponsored pension scheme, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme.


You'll also have access to our MyBenefits platform offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more.


About Us:


GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services.


We engineer faster, smarter, leaner supply chains and are an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees.


We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.



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