Customer Service Representative

4 weeks ago


Wellingborough, Northamptonshire, United Kingdom Booker Group Full time

About the Role

We are seeking a skilled Customer Service Advisor to join our team at Booker Group. As a key member of our Customer Service Team, you will be responsible for providing exceptional customer service to our retailers, resolving claims and queries in a timely and efficient manner.

Main Responsibilities

Key activities include:

  • Ensuring an appropriate resolution to retailer distribution claims and queries within the agreed timeframe and to the required standard
  • Providing full customer service support to both Budgens and Londis retailers
  • Logging all retailer distribution claims and queries
  • Communicating clearly with retailers, showing empathy and building trusting relationships
  • Handling consumer queries via letters, emails, and telephone
  • Fielding retailer distribution claims and logging full details on CRM (Budgens) E-claims (Londis)

Requirements

To be successful in this role, you will need:

  • GCSE standard or equivalent in Maths and English
  • Some experience in a retail customer service role desirable
  • Understanding of Microsoft applications: Outlook, Word, and Excel
  • Excellent communication skills with the ability to remain calm in stressful situations
  • Able to live and demonstrate the Booker values
  • Ability to plan, prioritise, and approach each issue in a structured manner
  • Results-orientated, able to take ownership of problems through resolutions

What's in it for you

At Booker Group, we offer a fantastic package of benefits, including a colleague card with discounts at Booker and Tesco, a Tesco colleague discount card, and exclusive access to discounted RAC breakdown cover rates. We also offer a great holiday package and a retirement savings plan (pension) with company matching contributions.



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