Administrative Support Specialist

1 month ago


StokeonTrent, Stoke-on-Trent, United Kingdom North Staffordshire Combined Healthcare Trust Full time
About the Role

We are seeking a highly organized and communicative Administrator to join our team at North Staffordshire Combined Healthcare Trust. As a key member of our administrative team, you will provide essential support to our NHS Talking Therapies Service, ensuring seamless customer service to both internal and external customers.

Key Responsibilities
  • Provide first point of contact for clients, carers, and GPs, identifying urgent calls and prioritizing responses.
  • Deal with enquiries, which may be of a distressing nature, requiring sensitive handling.
  • Take and process a high volume of self-referrals over the telephone.
  • Contact service users to arrange assessment and treatment appointments on behalf of the Therapists.
  • Respond to service users and referrers.
  • Support the clinical lead in monitoring and reporting on caseload activity.
  • Support the clinical lead by producing reports/documents from different software applications.
  • Plan and prioritize work, ensuring targets are achieved and monitored.
  • Initiate and respond to correspondence/e mail.
  • Obtain, organize, and monitor supplies in line with Trust policy.
  • Arrange and prepare for meetings, including minute taking.
  • Preparation/completion of routine documents, including letters, reports, presentations, and forms.
About Us

As a Trust, we remain bold and ambitious, with plans for both service and system collaborative transformation over the coming years to improve the health and wellbeing of our local people through high-quality care.

We pride ourselves on ensuring our team has their wellbeing put first and as such provide a range of wellness opportunities, including flexible working.

We are committed to the Greener NHS national ambition to becoming the world's first 'carbon net zero' national health system by 2045.

Person Specification

Qualifications

  • Good Basic Education to Include English Language.

Experience

  • Experience of working in a busy office environment.


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