Band 3 Admin Support Officer

6 days ago


Coventry, Coventry, United Kingdom University Hospitals Coventry and Warwickshire NHS Trust Full time

Job Summary

This is an exciting opportunity to join our team as an experienced administrator, providing comprehensive support to operational and clinical teams within our Adult Physical Health services.

Main Responsibilities

  1. Allocate tasks to Band 2 staff and support with training new starters, utilizing excellent communication and organizational skills.
  2. Provide administrative and clerical support, including production of clinical letters, booking/rescheduling patient appointments, and accurate data inputting onto electronic patient records systems.
  3. Answer complex telephone queries, minute-taking, ordering, and supervising Band 2 staff as required.
  4. Work collaboratively with the team to handle customer complaints and escalate formal complaints to the Band 5 Senior Admin Lead if necessary.

About the Role

This full-time position will be based in our hospital site, with the option to work part-time hours. The successful candidate will be required to be flexible and work across sites to cover annual leave and sickness, ensuring continuity of service delivery.

What We Offer

As a member of our team, you will have access to a range of learning and development opportunities, as well as a supportive and collaborative working environment.

Person Specification

Please see attached Job Description and Person Specification for further details of the role and requirements.

How to Apply

For more information and to apply, please visit our website.



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