Administrative Support Specialist
3 weeks ago
Job Summary
This role is for an experienced administrator looking to take on new challenges. The successful candidate will provide comprehensive and accurate admin and clerical support to operational and clinical teams within our Adult Physical Health services.
Main Responsibilities
The post holder will be responsible for allocating tasks to Band 2 staff, supporting with training new starters, and providing administrative support to operational and clinical teams. This will include production of clinical letters, booking/rescheduling patient appointments, accurate data inputting onto electronic patient records system, answering complex telephone queries, minute taking, ordering, and supervising band 2 staff.
Requirements
The ideal candidate will have excellent communication and organisational skills, with the ability to work under pressure and deal with stressful situations. They will also be able to support the team handling customer complaints and escalate formal complaints to a Band 5 Senior Admin Lead if necessary.
About the Role
This is a part-time role, working Monday - Friday 08:30-16:30. The post holder will need to be flexible as they may be required to undertake cross-site working to cover annual leave/sickness to meet the needs of the service.
About Us
University Hospitals Coventry and Warwickshire NHS Trust is a leading teaching Trust in the UK, rated as good by the Care Quality Commission. We are proud to be recognised as a Pathway to Excellence designated organisation and are committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society.
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