IT Technical Support Specialist
7 days ago
Job Title: Deskside Engineer - IT Support
Location: Belfast
About the Role:
We are seeking a highly skilled and motivated Deskside Engineer to join our team in Belfast. As a key member of our IT department, you will provide technical support to our clients on site, ensuring their devices are running smoothly and efficiently.
Key Responsibilities:
- Provide 2nd level deskside support to clients on site
- Monitor and manage deskside ticket queues
- Resolve incidents within agreed customer SLAs with high focus on achieving excellent customer satisfaction ratings
- Effectively diagnose and troubleshoot hardware, software, and network connectivity issues
- Troubleshoot hardware, software, and network connectivity issues
- Build and re-image customer devices through SCCM
- Manage local customer assets
- Determine proper escalation paths for non-resolved issues
Requirements:
- Minimum 2 years' experience in deskside support in a corporate IT environment
- Technical certifications in IT desirable
- Strong Windows desktop support experience, supporting Windows 10
- Strong knowledge of MS Office, Teams, SharePoint, and Bitlocker
- PC/laptop hardware configuration and troubleshooting
- AD/TCP/IP network knowledge
- Ability to work independently and be a self-starter
- Proven planning and organizational skills
- Exceptional problem-solving and troubleshooting skills
Salary: £35,000 - £45,000 per annum (dependent on experience)
About Us: PFH Technology is a premier provider of end-to-end ICT solutions and managed services portfolio scaling from SMEs to large Enterprise organizations. We have unrivalled vendor relationships and can procure, design, deploy, and support all your ICT needs.
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