Customer Experience Improvement Manager

3 days ago


Liverpool, Liverpool, United Kingdom CMA CGM Full time
Join Our Team

We are a global leader in shipping and logistics, and we are seeking a highly skilled Customer Experience Improvement Manager to join our team. As a key member of our team, you will be responsible for improving the customer experience by deploying CMA-CGM group standard processes and tools, regular reporting on performance to management, and analysing service delivery data to produce 'on-demand' performance reports.

About Us

CMA CGM is a family business built on strong human values: Excellence, Exemplarity, Imagination, and Boldness. We respect, support, and value diversity in all forms and strive to create an inclusive environment that improves performance, creates growth opportunities for all, aligns with our customer's values, and enhances employee engagement.

Responsibilities
  • Deploy CMA-CGM group standard Processes & tools.
  • Regular reporting on performance to Management, in line with agreed KPI's.
  • Analysis of service delivery data and production of 'on-demand' performance reports required.
  • Motivate and develop colleagues to provide the best service to all stakeholders.
Requirements
  • Working knowledge of the Shipping industry would be a big advantage, but is not essential.
  • Demonstrable experience in a Customer Service / Service Delivery environment (within the shipping industry would be advantageous, but is not essential).
  • Commitment in delivering the best possible Customer Experience.
  • Excellent organisational skills, with the ability to prioritise work effectively and manage time efficiently in a fast-paced working environment.
  • Great communication skills, with ability to build effective working relationships at all levels, both internally and externally.
Salary and Benefits
  • A competitive salary of £45,000 - £65,000 per annum, depending on experience.
  • A comprehensive benefits package, including 25 days annual leave, discretionary annual bonus, enhanced pension scheme, and life assurance.

If you are a motivated and results-driven individual looking to take your career to the next level, please apply now.



  • Liverpool, Liverpool, United Kingdom School Improvement Liverpool Full time

    Key ResponsibilitiesAs a Year Manager at School Improvement Liverpool, you will be responsible for leading and managing the year group, ensuring that all students receive a high-quality education and reach their full potential. This will involve working closely with colleagues to develop and implement effective strategies for improving student outcomes, and...


  • Liverpool, Liverpool, United Kingdom School Improvement Liverpool Full time

    Join Our TeamWe are seeking an experienced Year Manager to join our Pastoral Support Team. As a key member of our staff, you will play a vital role in supporting the educational and personal development of our students.About the RoleAs a Year Manager, you will be responsible for:Leading and managing the year teamDeveloping and implementing strategies to...


  • Liverpool, Liverpool, United Kingdom School Improvement Liverpool Full time

    School Improvement SpecialistJob Title: HLTA EYFS - Maternity CoverEmployer: Blessed Sacrament Primary SchoolJob Type: Teaching & LearningJob Phase: PrimaryNOR: 720Grade: Pass 5, SCP 9Annual Salary: £23,108.About the SchoolWe are a dynamic and inclusive primary school serving the north Liverpool community, offering high-quality education to children from...


  • Liverpool, Liverpool, United Kingdom School Improvement Liverpool Full time

    Job Summary:We are seeking a highly motivated and organized School Improvement Specialist to join our team at School Improvement Liverpool. As a Cleaning Services Assistant, you will play a vital role in maintaining a clean and safe environment for students and staff.Key Responsibilities:Maintain the cleanliness of the school premises, including classrooms,...


  • Liverpool, Liverpool, United Kingdom The Very Group Full time

    As a Customer Experience Manager, you will play a critical role in shaping the future of our company by developing and implementing innovative solutions to improve customer experience. You will work closely with cross-functional teams to drive business results and create a culture of continuous improvement.This is an exciting opportunity to join a dynamic...


  • Liverpool, Liverpool, United Kingdom Harnham Full time

    We are looking for a Manager of Customer Experience Optimization to join our team at Harnham. This is an exciting opportunity to drive customer experience improvement across our fashion retailer business.The manager will be responsible for analysing Voice of the Customer (VoC) and Speech Analytics data to gain insights into customer journeys. These insights...


  • Liverpool, Liverpool, United Kingdom School Improvement Liverpool Full time

    Primary Teacher Vacancy in FazakerleyBarlows Primary School in Fazakerley, Liverpool invites applications from qualified teachers to fill a vacant position.About Our School Community:Our school strives to create a safe and supportive environment that allows students to reach their full potential. We value diversity and believe that everyone should feel...


  • Liverpool, Liverpool, United Kingdom School Improvement Liverpool Full time

    **About the Role:**We are looking for a dedicated Food Service Assistant Manager to oversee the day-to-day operations of our catering team at School Improvement Liverpool.You will be responsible for maintaining high standards of quality, safety, and customer satisfaction while working effectively with colleagues to achieve business objectives.Key...


  • Liverpool, Liverpool, United Kingdom Rudy's Pizza Full time

    Rudy's Altrincham is a vibrant and dynamic restaurant, serving up delicious Italian cuisine to our customers every day. We're now looking for an experienced Restaurant Floor Team Member to join our busy team and help us deliver outstanding customer service.In this role, you'll be responsible for taking orders, managing tables, and ensuring that our guests...


  • Liverpool, Liverpool, United Kingdom SSP Deutschland GmbH Full time

    At SSP Deutschland GmbH, we are committed to delivering exceptional customer experiences and offering our employees the opportunity to grow and develop their careers. We are currently seeking a CUSTOMER EXPERIENCE REPRESENTATIVE to join our team in Liverpool Lime Street Station.About the RoleAs a Customer Experience Representative, you will be responsible...


  • Liverpool, Liverpool, United Kingdom Containerships Full time

    About the RoleWe are looking for a Customer Experience Coordinator to join our team at Containerships. As a key member of our Customer Service team, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional customer service.This role requires strong communication and interpersonal skills, as well as the ability to...


  • Liverpool, Liverpool, United Kingdom DUNKIN' North West Full time

    We're on a mission to spread happiness and quality across the Dunkin' East Midlands family!About the Role:As a Team Member, you'll play a vital part in delivering exceptional customer experiences and quality products that make our guests smile. We're looking for someone with a positive attitude, a passion for delivering memorable experiences, and a focus on...

  • Nursery Team Manager

    4 weeks ago


    Liverpool, Liverpool, United Kingdom School Improvement Liverpool Full time

    **About the Role**We are looking for an exceptional Nursery Manager to join our team at School Improvement Liverpool. As a key member of our staff, you will be responsible for leading and managing our nursery team, ensuring the delivery of high-quality childcare and compliance with regulatory requirements.**Responsibilities and Requirements**Manage the...


  • Liverpool, Liverpool, United Kingdom Sporting House Full time

    Job DescriptionSporting House is seeking a Lifeguarding and Customer Experience Manager to join our team. In this role, you will be responsible for ensuring that our swimming venues provide an exceptional customer experience while maintaining the highest standards of hygiene and safety.About the RoleYour key responsibilities will include:Maintaining site...


  • Liverpool, Liverpool, United Kingdom School Improvement Liverpool Full time

    **School Improvement Liverpool** is seeking a Strategic SEND Development Manager to lead the development of Special Educational Needs and Disabilities (SEND) policy and provision in the School. The successful candidate will be responsible for ensuring that all students receive high-quality education and support.About the RoleThe Strategic SEND Development...


  • Liverpool, Liverpool, United Kingdom Retail Jobs UK Limited Full time

    Job Title: Customer Experience Leader - Bluewater StoreWe are looking for a talented Customer Experience Leader to join our team at Retail Jobs UK Limited. As a key member of our management team, you will be responsible for delivering exceptional customer experiences in our new store in Bluewater.This is an excellent opportunity to develop your career in...


  • Liverpool, Liverpool, United Kingdom Everton Football Club Full time

    We're looking for a highly organized and detail-oriented individual to join our Digital Experience team as a Digital Experience Manager. In this role, you'll be responsible for ensuring seamless customer experiences across all digital channels, from ticketing to membership management.About the OpportunityWe're seeking someone with excellent problem-solving...


  • Liverpool, Liverpool, United Kingdom Harnham Full time

    An exciting opportunity has arisen for a Customer Experience Analyst to join our eCommerce Analytics team in Liverpool.You will use your SQL expertise to analyze customer data and identify opportunities to improve customer experience.This role involves working on a variety of projects including segmentation, regression and predictive analytics.You will also...


  • Liverpool, Liverpool, United Kingdom Nestlé SA Full time

    Director of Retail£55,000 per annum + performance-related bonus.About the JobThis is an exciting opportunity to join our team as a Retail Director and lead our boutique in Liverpool to success. As a key member of our leadership team, you will be responsible for driving sales growth, improving customer satisfaction, and maintaining a positive work...

  • Year Manager

    3 weeks ago


    Liverpool, Liverpool, United Kingdom School Improvement Liverpool Full time

    School Improvement LiverpoolWe are a school on a mission to transform the life chances of every child in our community. As a Year Manager, you will play a crucial role in helping us achieve this goal.About the PositionThe successful candidate will be responsible for:Supporting students in achieving their academic and personal goalsContributing to a positive...