Customer Experience Improvement Manager
3 days ago
We are a global leader in shipping and logistics, and we are seeking a highly skilled Customer Experience Improvement Manager to join our team. As a key member of our team, you will be responsible for improving the customer experience by deploying CMA-CGM group standard processes and tools, regular reporting on performance to management, and analysing service delivery data to produce 'on-demand' performance reports.
About UsCMA CGM is a family business built on strong human values: Excellence, Exemplarity, Imagination, and Boldness. We respect, support, and value diversity in all forms and strive to create an inclusive environment that improves performance, creates growth opportunities for all, aligns with our customer's values, and enhances employee engagement.
Responsibilities- Deploy CMA-CGM group standard Processes & tools.
- Regular reporting on performance to Management, in line with agreed KPI's.
- Analysis of service delivery data and production of 'on-demand' performance reports required.
- Motivate and develop colleagues to provide the best service to all stakeholders.
- Working knowledge of the Shipping industry would be a big advantage, but is not essential.
- Demonstrable experience in a Customer Service / Service Delivery environment (within the shipping industry would be advantageous, but is not essential).
- Commitment in delivering the best possible Customer Experience.
- Excellent organisational skills, with the ability to prioritise work effectively and manage time efficiently in a fast-paced working environment.
- Great communication skills, with ability to build effective working relationships at all levels, both internally and externally.
- A competitive salary of £45,000 - £65,000 per annum, depending on experience.
- A comprehensive benefits package, including 25 days annual leave, discretionary annual bonus, enhanced pension scheme, and life assurance.
If you are a motivated and results-driven individual looking to take your career to the next level, please apply now.
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