Application Support Specialist

4 days ago


Birmingham, Birmingham, United Kingdom Alexander Lyons Solutions Full time

Job Title: Application Support Specialist

Job Summary:

Alexander Lyons Solutions is seeking a highly skilled and experienced Application Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing remote, customer-facing application support to our clients.

Key Responsibilities:

  • Provide 2nd line application support to our clients, troubleshooting and resolving technical issues related to our products.
  • Triage inbound tickets, calls, and emails, assigning them to the relevant team members and managing customer expectations regarding ticket resolutions.
  • Process data requests, ensuring they meet our company's guidelines and policies.
  • Document resolutions and the steps taken, and distribute known errors to the team to enhance company-wide knowledge.

Requirements:

  • Experience in a service desk or help desk environment is essential.
  • Passionate about technology and keen to pursue a career in this field.
  • SQL knowledge is desirable but not essential.
  • Outstanding customer service skills - able to listen, document, and build relationships with end users.
  • Willingness to learn and develop within the role.
  • Microsoft experience is essential.

About Alexander Lyons Solutions:

Alexander Lyons Solutions is a leading provider of innovative solutions to businesses. We are committed to delivering exceptional customer service and support to our clients. As a member of our team, you will have the opportunity to work with a talented and dedicated group of professionals who are passionate about technology and customer service.



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