Customer Service Representative

1 week ago

Bicester, Oxfordshire, United Kingdom Tapestry Full time

About the Role

The Sales Associate contributes to achieving store goals in sales, productivity, and service by utilizing Coach selling skills, and Coach Service training. You will be responsible for meeting personal sales and productivity goals, and delivering service that meets or exceeds expectations. You will represent Coach to the consumer, act as an ambassador of the brand, and ensure customers' needs are consistently exceeded.

Key Responsibilities

  • Understand how individual productivity impacts the store;
  • Behave like a brand ambassador;
  • Model sales behaviours taught in company sales training programs;
  • Maintain high energy on the sales floor;
  • Consistently achieve sales goals;
  • Able to work with multiple customers simultaneously;
  • Consistently anticipate and meet customers' needs;
  • Service all customers according to the Coach Approach standards;
  • Participate as a team member and encourage team to meet and exceed performance standards;
  • Champion company initiatives and supports management decisions;
  • Demonstrate professional ethics.

Requirements

  • Very good English proficiency (essential);
  • Previous experience in a retail service environment (essential);
  • Background in working in luxury retail (desirable);
  • The ability to communicate effectively with customers and staff and manoeuvre the sales floor.

About Tapestry

Tapestry is a global house of brands powered by optimism, innovation, and inclusivity. We pride ourselves on hiring and developing the best people. All employment decisions are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

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