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Customer Service Representative

2 months ago

Bicester, Oxfordshire, United Kingdom Sainsbury's Full time
About the Role

We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team as an Online Assistant. In this role, you will be responsible for ensuring that our customers receive exceptional service and support throughout their online shopping experience.

Key Responsibilities
  • Pick and pack online customer orders with accuracy and efficiency
  • Process customer queries and resolve issues in a timely and professional manner
  • Work collaboratively with the online warehouse team to ensure seamless order fulfillment
  • Provide excellent customer service and support via phone, email, and in-store
  • Meet or exceed productivity and quality standards
Requirements
  • High school diploma or equivalent required
  • Excellent communication and customer service skills
  • Ability to work in a fast-paced environment and meet productivity standards
  • Basic computer skills and familiarity with inventory management systems
  • Ability to lift and move shopping containers up to 15kg
What We Offer
  • Competitive hourly rate
  • Nightshift premium for hours worked between midnight and 5am
  • Discount card for shopping at Sainsbury's, Argos, Tu, and Habitat
  • Free food and hot drinks provided in-store
  • Generous holiday entitlement based on hours worked
  • Shopping discounts and special offers
  • Family leave and pension benefits
  • Wellbeing support and employee assistance program