Technical Service Coordinator

3 days ago


West Midlands, United Kingdom Kate+Co Full time
Technical Service Coordinator

We are seeking a skilled Technical Service Coordinator to join our team at Kate+Co. As a Technical Service Coordinator, you will be responsible for providing exceptional customer support and technical expertise to our clients.

Key Responsibilities:
  • Respond to customer inquiries in a timely and professional manner.
  • Manage the delivery of quotations, sales, and invoicing processes.
  • Prepare spare parts lists and cross-reference parts numbers with technical drawings and specifications.
  • Handle customer complaints and provide effective solutions.
  • Coordinate service activities to ensure efficiency and compliance.
  • Maintain strong relationships with customers and arrange the collection and shipment of parts between the UK and Europe.
Requirements:
  • Excellent IT skills, including a comprehensive knowledge of MS Office.
  • Proven customer support experience.
  • Strong attention to detail and problem-solving skills.
  • Excellent written and verbal communication skills.
  • Previous experience in administration within a manufacturing environment is desirable.
  • Knowledge of Sage and SAP software is desirable.

To be considered for this role, please submit your CV and we will be in touch. For more information, please contact us at Kate+Co.



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