Technical Service Coordinator

2 months ago


West Midlands, United Kingdom Kate+Co Full time
Technical Service Coordinator

We are seeking a highly skilled Technical Service Coordinator to join our team at Kate+Co. As a Technical Service Coordinator, you will be responsible for providing exceptional customer support and technical expertise to our clients.

Key Responsibilities:
  • Respond to customer inquiries in a timely and professional manner.
  • Manage the delivery of quotations, sales, and invoicing processes.
  • Prepare spare parts lists and cross-reference parts numbers with technical drawings and specifications.
  • Handle customer complaints and provide effective solutions.
  • Coordinate service activities to ensure efficiency and compliance.
  • Maintain strong relationships with customers and arrange the collection and shipment of parts between the UK and Europe.
Requirements:
  • Excellent IT skills, including a comprehensive knowledge of MS Office.
  • Proven customer support experience.
  • Strong attention to detail and problem-solving skills.
  • Excellent written and verbal communication skills.
  • Previous experience in administration within a manufacturing environment is desirable.
  • Knowledge of Sage and SAP software is desirable.

If you are a motivated and organized individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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