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Technical Service Coordinator

1 month ago

West Midlands, United Kingdom Kate+Co Full time
Technical Service Coordinator

We are seeking a highly skilled Technical Service Coordinator to join our team at Kate+Co. As a Technical Service Coordinator, you will be responsible for providing exceptional customer support and technical expertise to our clients.

Key Responsibilities:
  • Provide prompt and professional responses to customer inquiries
  • Manage the delivery of quotations, sales, and invoicing processes
  • Prepare spare parts lists and cross-reference parts numbers with drawings and specifications
  • Handle complaints and provide effective solutions
  • Coordinate service activities to ensure efficiency and compliance
  • Maintain strong relationships with customers and arrange the collection and shipment of parts between the UK and Europe
Requirements:
  • Excellent IT skills, including a comprehensive knowledge of MS Office
  • Proven customer support experience
  • Strong attention to detail and problem-solving skills
  • Excellent written and verbal communication skills
  • Previous experience in administration within a manufacturing environment is desirable
  • Knowledge of Sage and SAP software is desirable

If you are a motivated and organized individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.