Technical Service Coordinator

2 months ago


West Midlands, United Kingdom Kate+Co Full time
Technical Service Coordinator

We are seeking a highly skilled Technical Service Coordinator to join our team at Kate+Co. As a Technical Service Coordinator, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:
  • Customer Service: Respond to customer inquiries in a timely and professional manner, providing solutions to their technical issues.
  • Technical Support: Manage the delivery of quotations, sales, and invoicing processes, ensuring accuracy and efficiency.
  • Spare Parts Management: Prepare and maintain spare parts lists, cross-referencing parts numbers with technical drawings and specifications.
  • Relationship Management: Build and maintain strong relationships with our clients, ensuring their needs are met and exceeded.
  • Service Coordination: Coordinate service activities to ensure efficiency and compliance, arranging the collection and shipment of parts as needed.
Requirements:
  • Technical Skills: Proficient in MS Office and experience with Sage and SAP software is desirable.
  • Customer Service Skills: Proven customer support experience and excellent written and verbal communication skills.
  • Problem-Solving Skills: Strong attention to detail and problem-solving skills, with the ability to work independently and as part of a team.

We offer a competitive salary and a dynamic work environment. If you are a motivated and detail-oriented individual with a passion for customer service and technical support, we encourage you to apply.



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