Administrative Support Lead

4 days ago


Nottingham, Nottingham, United Kingdom SF Recruitment (Nottingham) Full time
About the Position">

The Scheduling Administrator will be responsible for providing administrative support to the engineering team in Mansfield. If you have a passion for organisation, coordination, and effective communication, this could be the perfect opportunity for you.

Key Duties">
  • Receive and distribute reactive calls to engineers according to SLAs/KPIs.
  • Collaborate with site engineers to guarantee timely responses and updates.
  • Process completed paperwork, highlighting areas for process improvement.
  • Liaise with customers to maintain open lines of communication and trust.
  • Verify that completed calls are accurately costed in accordance with contract terms.
  • Support in preparing reports and analysing data.
  • Coordinate with regional engineers to optimise schedules and workflows.
  • Manage diaries for engineers to ensure maximum productivity.
  • Foster strong relationships with field service teams and customers to drive business growth.
  • Evaluate and correct discrepancies in service/support calls within stipulated timescales.
  • Prepare and distribute necessary documents.
  • Search for missing parts and update bespoke systems promptly.
  • Complete miscellaneous tasks and general administrative support.
  • Accurately enter data.
  • Liaise with clients and contractors to establish and maintain excellent relationships.
  • Execute general office admin duties and manage critical reports.
  • Undertake various administrative tasks within the department.
Requirements">
  • Previous experience as an administrator.
  • Microsoft Office Suite proficiency (Word, Excel, PowerPoint).
  • Superior organisational and time management skills.
  • Effective written and verbal communication skills.
  • Able to prioritise tasks and work independently.
  • Confidential information handling discretion.
Working Hours and Salary">

This role operates from Monday to Friday, 8.00 AM - 5.00 PM. The annual salary is £26,000 - £29,000.



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