Prison Library Support Officer

5 days ago


Newport, Newport, United Kingdom Isle of Wight Council Full time

**Job Summary**

We are seeking a highly skilled and experienced individual to join our team as a Prison Library Assistant. As a key member of our library services team, you will play a vital role in promoting a positive image of our prison libraries and providing high-quality library services to our customers.

**Key Responsibilities**

  • Provide excellent customer care and support to our customers, ensuring that their needs are met and exceeded.
  • Work closely with our library services team to develop and implement effective library services and programs that meet the needs of our customers.
  • Contribute to the promotion of our prison libraries and services, ensuring that our customers are aware of the resources and support available to them.
  • Develop and maintain strong relationships with our customers, stakeholders, and colleagues to ensure that our library services are effective and efficient.

**Requirements**

  • At least 5 GCSEs or equivalent, with a strong focus on customer care and communication skills.
  • Excellent customer care and ICT skills, with the ability to relate well to people from diverse backgrounds.
  • Basic experience of customer care, with a good understanding of the impact of prison libraries on our customers.
  • Ability to work independently and as part of a team, with a strong focus on customer satisfaction and service delivery.

**Working Arrangements**

This is a fixed-term contract until 31 March 2025, working 20 hours per week. Any appointment would be subject to criminal record checks by the Prison Service.



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