Complaints and Feedback Lead
2 weeks ago
The successful candidate will be responsible for managing complaints and customer feedback, working closely with colleagues and external partners to develop effective relationships.
A dynamic and fast-paced work environment, the opportunity to make a significant impact on service quality, a supportive and collaborative team culture, and continuous professional development and career growth opportunities are just some of the benefits of this role.
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Customer Feedback Coordinator
4 weeks ago
London, Greater London, United Kingdom Nuffield Health Parkside Hospital and Cancer Centre London Full timeJob Title: Customer Feedback CoordinatorEstimated Salary: £34,000 - £40,000 per annum.About Our Hospital:Nuffield Health Parkside Hospital and Cancer Centre London is a leading private hospital in South-West London, committed to delivering exceptional patient care and experiences. We have a strong reputation for providing high-quality independent...
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IT Support Team Lead
4 weeks ago
London, Greater London, United Kingdom Feedback plc Full timeJob Summary:We are seeking an experienced IT Support Team Lead to join our team at Feedback plc in the UK. The successful candidate will lead our technical support team, providing 3rd line support for internal applications, infrastructure, and hardware.About the Role:This is a full-time position with flexible working arrangements, including office-based...
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Global Client Relations Manager
4 weeks ago
London, Greater London, United Kingdom Lead Generation Group Full timeAbout Lead Generation Group:We are a dynamic organization dedicated to providing exceptional solutions for our clients. Our commitment to excellence and customer satisfaction drives us to seek talented professionals who share our passion.Job Summary:We are seeking a seasoned Global Client Relations Manager to join our team. This key role requires a skilled...
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Complaints Team Lead
3 days ago
London, Greater London, United Kingdom RED BARN MARKET Full timeJob Title: Complaints Team LeadAbout the Role: RED BARN MARKET is seeking a skilled Complaints Team Lead to join our team. This is a permanent position, working 32-40 hours per week. Job Description: Supervise and coordinate activities of staff who prepare and portion food.Train staff in job duties, sanitation and safety procedures.Estimate ingredient and...
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Complaint Resolution Lead
2 days ago
London, Greater London, United Kingdom CV-Library Full timeWe are seeking a skilled Customer Experience Manager to lead our Repairs & Maintenance service. In this role, you will oversee the complaints process, ensuring timely and effective resolution. Your expertise in managing a planning function for a mobile workforce will be essential in driving customer service best practice.Job RequirementsYou will have...
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NHS Complaints Resolution Lead
2 weeks ago
London, Greater London, United Kingdom NHS Full timeNHS Complaints Resolution LeadWe are seeking an experienced NHS Complaints Resolution Lead to join our team. As a key member of the Corporate Team, you will be responsible for managing and investigating complaints related to NHS funded care.Your responsibilities will include supporting complaints that go to the second stage, ensuring they are dealt with...
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Complaints Resolution Specialist
4 weeks ago
London, Greater London, United Kingdom Fairstone Group Ltd. Full timeHead of Central Compliance TeamThe RoleFairstone Group Ltd. is seeking an experienced Complaints Handler to join their central compliance team. As a specialist complaints handler, you will be responsible for reviewing and resolving complaints received by the company's entities.Main ResponsibilitiesSet up, acknowledge, and log new complaints in line with...
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Complaint Resolution Manager
2 weeks ago
London, Greater London, United Kingdom Manpower UK Ltd Full timeJob DescriptionThe successful candidate will be a Complaint Resolution Manager responsible for managing up to 80 open complaints at any given time. You will work closely with colleagues to ensure effective complaint resolution and contribute to team goals. This role offers a unique opportunity to analyze customer feedback and develop product and service...
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Complaints Resolution Manager
4 weeks ago
London, Greater London, United Kingdom Nuffield Health Parkside Hospital and Cancer Centre London Full timeJob Title: Complaints Resolution ManagerEstimated Salary: £34,000 - £40,000 per annum.About Us:Nuffield Health Parkside Hospital and Cancer Centre London is one of the leading private hospitals in South-West London, easily accessible from Central London and the surrounding areas. We have provided high-quality independent healthcare to the local community...
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IT Support Team Lead for UK Operations
4 weeks ago
London, Greater London, United Kingdom Feedback plc Full timeOverviewWe are seeking an experienced IT Support Team Lead to lead our technical support team in the UK. As a key member of our operations team, you will play a critical role in delivering exceptional customer service and ensuring the smooth operation of our internal systems.
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Complaints Resolution Specialist
4 weeks ago
London, Greater London, United Kingdom Jadedldn Full timeWe are seeking a Complaints Resolution Specialist to join our team at Jadedldn. As a key member of our customer service team, you will be responsible for resolving customer complaints in a professional and timely manner.The ideal candidate will have at least 2-3 years of experience in customer service, with a strong background in managing customer complaints...
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Complaints and Regulatory Resolution Manager
3 weeks ago
London, Greater London, United Kingdom MERJE Ltd Full timeJob Description">MERJE Ltd is seeking an experienced Complaints Handler for a leading wealth management firm. This role offers a challenging opportunity to join a central compliance team, managing complaints across multiple entities and liaising with regulatory bodies.This established wealth management firm is known for its comprehensive financial advisory...
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Complaints Resolution Specialist
2 days ago
London, Greater London, United Kingdom Hamilton Woods Full timeJob Title: Complaints AssistantHiring organisation: Hamilton WoodsAbout the job: Temporary, 8-week contract for an organisation to oversee all customer feedback in Kent.Key responsibilities:Sit with and support complaint handlers to provide expert decision-making advice.Effectively manage the enquires inbox and carry out thorough investigations on received...
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Complaints Resolution Lead
4 weeks ago
London, Greater London, United Kingdom Noble Legal Limited Full timeNoble Legal Limited, a leading law firm in the UK, seeks a highly skilled Pensions Associate to join its team. This is an exciting opportunity for an ambitious professional to contribute to the firm's success and growth.The successful candidate will be responsible for a wide range of advisory and transactional pensions matters, including advising on funding...
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Escalated Complaints Coordinator
6 days ago
London, Greater London, United Kingdom CV-Library Full timeJob Description:"> As a Complaints Dispute Resolution Lead, you will demonstrate a personal commitment to resolving escalated complaints through excellent communication, interpersonal, and analytical skills. You will provide support to Heads of Service, Service Directors, and managers, lead on reviewing complaints, and assist in producing regular...
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Complaints Management Lead
4 weeks ago
London, Greater London, United Kingdom Tower Hamlets Partnership Full timeJob DescriptionTower Hamlets Partnership is seeking a skilled Complaints Management Lead to join our team.Role OverviewThe successful candidate will be responsible for ensuring the compliance of statutory obligations under children's, adults and public health complaints legislation. This role will also involve investigating complex corporate complaints and...
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Complaints Team Manager
4 weeks ago
London, Greater London, United Kingdom Quilter plc Full timeJob DescriptionAs a Complaints Team Lead at Quilter plc, you will be responsible for developing and evolving existing processes to support complaints resulting from financial planning. You will work closely with our complaints specialists to resolve regulated complaints and internal reviews in a fair and impartial manner. The role requires strong IT skills,...
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Head of Complaints Management
4 weeks ago
London, Greater London, United Kingdom Quilter Full timeAbout the RoleWe are seeking a Head of Complaints Management to join our Oversight - Complaints team at Quilter Cheviot. The successful candidate will be responsible for leading the development and implementation of complaints policies and procedures, as well as managing the day-to-day operations of the complaints team.Key responsibilities include supporting...
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Operations Manager Complaints
2 weeks ago
London, Greater London, United Kingdom Chip Full timeJob OverviewChip is seeking an Operations Manager Complaints to lead our complaint handling process. The successful candidate will be responsible for managing a team of complaint specialists, ensuring that customers receive high-quality service, and resolving complaints efficiently.The ideal candidate will have:Proven experience in operations management and...
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Customer Experience and Complaints Team Lead
3 days ago
London, Greater London, United Kingdom International House London Full timeJob Description We are seeking a highly organized and communicative Customer Experience and Complaints Team Lead to join our team at International House London. This exciting role will entail working closely with the Exams Experience Supervisor and wider exams department to ensure the smooth running of the Exams Centre. As a key member of our team, you will...