Technical Support Specialist
6 days ago
Job Title: Technical Support Analyst
Job Summary:
Crimson is seeking a skilled Technical Support Analyst to join our dynamic IT team. As a Technical Support Analyst, you will be responsible for providing top-tier support and technical expertise within our clients' Office 365 environment.
Key Responsibilities:
- Provide technical support and expertise for Office 365 tools deployment, including installations and configurations.
- Manage and maintain Office 365 applications, with a focus on Intune for device management, configuration, and end-user support.
- Troubleshoot and resolve incidents within the Office 365 environment.
- Document solutions and keep support documentation up-to-date.
- Collaborate with project teams to onboard new solutions into the support framework.
- Engage with third-party vendors to ensure smooth implementation into the Office 365 processes and governance.
- Provide necessary IT training to end-users to enhance their proficiency with Office 365 tools.
- Liaise with internal teams to address issues and support business challenges.
- Identify and complete root cause analysis for common issues and propose solutions to reduce support calls.
- Contribute to improving support services and processes.
- Support the installation or removal of technology equipment.
- Maintain the device asset list in near real-time using Office 365 tools and report on any issues.
Requirements:
- Strong experience supporting technical installations and configurations of Office 365 tools deployment.
- Experience providing updates via Intune.
- End User Management experience.
- Troubleshooting skills.
- Ability to work with infrastructure to design and maintain processes for colleague and store devices.
- Strong communication and documentation skills.
- Ability to collaborate with third-party vendors.
- Strong experience providing necessary IT training to end-users.
- Liaising with internal teams to address issues and support business challenges.
What We Offer:
Crimson offers a dynamic and supportive work environment, with opportunities for professional growth and development.
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