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Technical Support Specialist

2 months ago

Walsall, Walsall, United Kingdom RAC Motoring Services Full time
About The Role

Discover the exciting opportunity to join our dedicated team as a Breakdown Support Engineer at RAC Motoring Services.

Key Responsibilities:

  • Provide technical support to reduce operating costs and increase efficiencies by overseeing vehicle downtime.
  • Work with dealer networks and partners to ensure timely closure of complaint cases and proactive management of vehicle downtime.
  • Manage technical complaint cases, working with manufacturers to resolve cases in a timely manner with actions agreeable to all parties involved.
  • Compile reports to demonstrate the activity completed and associated benefits.

What You'll Do:

  • Increase efficiency through providing dynamic diagnostic support leading to a quicker conclusion, resulting in the ability to provide service to more of our customers.
  • Help customers to resolve simple issues over the phone without the need for onsite attendance, resulting in more RAC patrols attending to our customers each day.
  • Ensure that our customers receive the correct level of service in relation to the right resource in the first instance.
  • Gather and share technical information across the wider team ensuring that RAC remain up to date with current technology.
  • Provide support to colleagues across the business relating to policy and technical queries.

What You'll Need:

  • Minimum level 3 motor vehicle engineering qualification (Master technician qualification preferred).
  • Level 3 EV Qualification (IMI Accreditation).
  • A high level of diagnosis and repair experience including the use and understanding of workshop diagnostic equipment.
  • IT proficient to include MS office.
  • Ability to communicate effectively at all levels.

About Us:

We're committed to developing a culture that is representative of the diverse communities we service and one which is open, accessible, collaborative and inclusive. We welcome applicants of all backgrounds and experiences.