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Technical Support Specialist

2 months ago

Walsall, Walsall, United Kingdom RAC Motoring Services Full time
About The Role

At RAC Motoring Services, we're seeking a skilled Technical Support Specialist to join our dedicated team. As a Breakdown Support Engineer, you'll play a crucial role in providing technical support to our customers and colleagues.

Key Responsibilities
  • Provide dynamic diagnostic support to increase efficiency and reduce vehicle downtime.
  • Help customers resolve simple issues over the phone, ensuring RAC patrols can attend to more customers each day.
  • Ensure customers receive the correct level of service, utilizing the right resource in the first instance.
  • Gather and share technical information across the team to keep RAC up-to-date with current technology.
  • Support colleagues with policy and technical queries.
Requirements
  • Minimum level 3 motor vehicle engineering qualification (Master technician qualification preferred).
  • Level 3 EV Qualification (IMI Accreditation).
  • High level of diagnosis and repair experience, including the use and understanding of workshop diagnostic equipment.
  • IT proficiency, including MS Office.
  • Ability to communicate effectively at all levels.
What We Offer
  • A competitive base salary.
  • A working pattern of 35 hours per week, Monday to Friday (office based).
  • Holiday allowance of 25 days plus bank holidays.
  • 2x Basic Salary Core Employer Funded Life Assurance cover (4x for pension scheme members) with the option to flex up to 10x cover through our flexible benefits offering.
  • Confidential personal support service, available 24/7 for you and your family members.
  • Free RAC Ultimate Complete Breakdown Service from day one.
  • Family leave support, including paid time off, flexibility, and resources to balance work and family commitments.
  • Access to Orange Savings, our online discounts portal offering thousands of savings on high street retailers, supermarkets, tech, and more.