Technical Support Specialist

3 weeks ago


Walsall, Walsall, United Kingdom Crimson Full time £36,000
Position Overview:
We are seeking a dedicated Technical Support Specialist to join our team. This role involves providing on-site technical assistance and support for various installations and configurations across multiple locations.

Key Responsibilities:
1. **Technical Installations and Configurations:**
- Deliver thorough support for the technical setup and configuration of new locations, including infrastructure elements such as switch setups, access point installations, VoIP systems, and other essential devices.

2. **Collaboration with Project Teams:**
- Engage with project teams to seamlessly integrate new solutions into the existing support framework.

3. **Vendor Coordination:**
- Work alongside third-party vendors to ensure timely and quality openings, managing incidents effectively to resolution within established service level agreements (SLAs).

4. **User Training:**
- Provide necessary IT training to staff members to enhance their technical capabilities.

Requirements:
- A valid driver's license is essential for this role, as travel to various locations will be required. A company vehicle will be provided for this purpose.

We encourage interested candidates to submit their updated CV for consideration.

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