Technical Support Specialist
3 weeks ago
We are seeking a dedicated Technical Support Specialist to join our team. This role involves providing on-site technical assistance and support for various installations and configurations across multiple locations.
Key Responsibilities:
1. **Technical Installations and Configurations:**
- Deliver thorough support for the technical setup and configuration of new locations, including infrastructure elements such as switch setups, access point installations, VoIP systems, and other essential devices.
2. **Collaboration with Project Teams:**
- Engage with project teams to seamlessly integrate new solutions into the existing support framework.
3. **Vendor Coordination:**
- Work alongside third-party vendors to ensure timely and quality openings, managing incidents effectively to resolution within established service level agreements (SLAs).
4. **User Training:**
- Provide necessary IT training to staff members to enhance their technical capabilities.
Requirements:
- A valid driver's license is essential for this role, as travel to various locations will be required. A company vehicle will be provided for this purpose.
We encourage interested candidates to submit their updated CV for consideration.
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