Head of IT Service Delivery

3 days ago


Leeds, Leeds, United Kingdom Yorkshire Building Society Group Full time
Job Summary

We are seeking an experienced Head of IT Service Delivery to oversee the operational oversight of all YBS IT systems and services. This role involves planning, coordinating, and directing IT services and solutions that enable operational activities for all IT services and applications serving YBS customers.

About You

You will be responsible for establishing an effective Business Continuity & Disaster Recovery Framework to ensure YBS can continue operations and serve its customers in the event of a major incident/crisis. Additionally, you will need to ensure the effective operation of all IT services, applications, technology, and data to serve YBS customers and colleagues.

Main Responsibilities
  • Plan, coordinate, and direct IT services and solutions enabling operational activities for all IT services and applications serving YBS customers.
  • Establish an effective Business Continuity & Disaster Recovery Framework to ensure YBS can continue operations and serve its customers in the event of a major incident/crisis.
  • Ensure the effective operation of all IT services, applications, technology, and data to serve YBS customers and colleagues.
  • Be accountable for Incident & Crisis Management and the Business Continuity and Disaster Recovery Framework, standards, policies, processes, controls for all IT services and colleagues.
  • Provide effective leadership and management of the IT Services & Operations team and critical third-party providers.
Requirements

A minimum of 5 years' experience in IT Services and Operations delivery, with a proven track record of managing complex IT projects. Strong communication and interpersonal skills are also essential, as well as the ability to influence and negotiate at various levels within the organization.

Estimated Salary Range: £70,000 - £90,000 per annum

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