IT Service Delivery Expert

2 weeks ago


Leeds, Leeds, United Kingdom University of Leeds Full time

The University of Leeds is seeking an IT Service Delivery Expert to lead the implementation and management of its Problem Management process.

As a key member of the IT Leadership team, you will be responsible for ensuring that IT delivers on the University's strategic aims and objectives. This includes playing a pivotal role in ensuring that IT solutions meet the needs of students, staff, and stakeholders.

You will be accountable for the execution of the Problem Management process, engaging with a wide range of stakeholders in IT. Your excellent communication and influencing skills will be crucial in implementing and managing an effective Problem Management process.

This is an exciting opportunity to work with a world-leading research institution. The University of Leeds has a strong tradition of academic excellence, reflected in first-class student education, along with world-leading research that has a real impact around the globe.

To be successful, you will need to utilise your skills as an IT Professional, and your excellent understanding of IT Service Management and its underlying functions. You will also need to be proficient in prioritising competing challenges in a complex environment.

We offer a competitive salary of £51,420 - £62,533 per annum, depending on experience. You will also receive 26 days holiday plus 16 Bank Holidays/days that the University is closed by custom (including Christmas) – that's 42 days a year.

Other benefits include a generous pension scheme plus life assurance, health and wellbeing initiatives, and access to courses run by our Organisational Development & Professional Learning team.



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