Executive Assistant
2 months ago
About the Role:
We are seeking an experienced Executive Assistant to provide high-level administrative support to our Partners in the UK office. As an Executive Assistant, you will be responsible for managing complex schedules, coordinating travel arrangements, and preparing correspondence and reports.
Key Responsibilities:
- Manage diaries for Partners, scheduling internal and external meetings, conference calls, and video conferences.
- Coordinate travel arrangements, book cars, rail tickets, and accommodations.
- Prepare letters, proposals, and other documents.
- Prepare monthly timesheets and expense reports for assigned Partners and Principals.
- Assist with greeting clients, booking meeting rooms, and organizing catering.
- Assist in organizing Partner files and offices.
- Assist the Marketing Department with coordinating customized mailings.
Client Development:
- Understand Partner's key client and sales goals and support them by:
- Maintaining a list of contacts and business activities in an address book and CRM database.
- Tracking and maintaining sales activity/pipeline.
- Proactively spotting clients who haven't been called upon and/or who need follow-up; arrange meetings accordingly.
- Coordinate travel efficiently by grouping client meetings where possible.
- Develop excellent rapport with client assistants to further develop the client relationship.
- Execute requested follow-up calls for client mailings.
- Become familiar with the Practice themes and Oliver Wyman 'products' to develop confidence in setting up meetings with clients.
Team Support:
- Provide coverage for EAs when out of the office to ensure seamless support to Partners.
- Provide short-term coverage for Partners who may be in the midst of an EA assignment transition or who are new to the Firm.
- Provide training and support to new EAs.
- Participate in team meetings and projects with an eye to improving processes and the overall performance of the EA team.
Requirements:
- Minimum of three years' experience working in an administrative or customer service position.
- Experience in management consultancy, financial services, and/or a similar professional services industry a plus.
- Strong service focus – dedicated to meeting the expectations of all staff through securing effective relationships with clients and executing deliverables to the highest standards.
- Excellent verbal and written communication skills and able to deal with people at all levels across a multicultural environment.
- Poise and judgment.
- Ability to maintain and respect confidentiality.
- Proactive team player who has experience of and has enjoyed working as part of a team.
- Ability to juggle several tasks at once, to prioritize and manage own time.
- Self-starter, quick study, confidence and ability to work with little guidance.
- Ability to take constructive feedback in stride and incorporate feedback quickly.
- Ability to manage a heavy work volume and meet deadlines in an extremely fast-paced environment.
- Methodical, organized, excellent attention to detail and stickler for accuracy.
- Flexible attitude, hard-working and results-driven.
Technical Skills:
- Good Word, PowerPoint, and Excel skills.
- Working knowledge of Outlook, a plus.
- Knowledge of CRM systems (Microsoft Dynamics), a plus.
- Touch typing speed of 50-60 wpm.
About Oliver Wyman:
Oliver Wyman is a global leader in management consulting. With offices in 70 cities across 30 countries, we combine deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation. Our team of over 6,000 professionals works with clients to optimize their business, improve their operations and risk profile, and accelerate their organizational performance to seize the most attractive opportunities.
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