Executive Assistant
3 weeks ago
We are seeking a highly skilled and experienced Executive Assistant to provide exceptional administrative support to our Partners. This is a hybrid role with a minimum of 60% based in our Newcastle office and the remaining 40% working from home.
Key Responsibilities- Maintain diaries for Partners, scheduling internal and external meetings, conference calls, video conferences, and communicating with clients and infrastructure staff as necessary.
- Coordinate travel and accommodation, book cars, rail tickets, and other arrangements.
- Prepare letters, proposals, and other documents.
- Prepare monthly timesheets and expense reports for each assigned Partner and Principal.
- Assist with greeting clients, booking and setting up meeting rooms, and organizing catering.
- Assist in the organization of Partner files and offices.
- Support the Marketing Department with the coordination of customized mailings.
- Understand Partner's key client and sales goals and support them by:
- Maintain a list of contacts and business activities in an address book and CRM database.
- Track and maintain sales activity/pipeline, including who has been called upon, how far discussions have progressed, and follow-up with Partners as necessary.
- Proactively identify clients who haven't been contacted and arrange meetings accordingly.
- Coordinate travel efficiently by grouping client meetings where possible.
- Develop excellent rapport with client assistants to further develop the client relationship.
- Execute requested follow-up calls for client mailings.
- Become familiar with the Practice themes and Oliver Wyman 'products' to develop confidence in setting up meetings with clients.
- Provide coverage for EAs when out of the office to ensure seamless support to Partners.
- Provide short-term coverage for Partners who may be in the midst of an EA assignment transition or who are new to the Firm.
- Provide training and support to new EAs.
- Participate in team meetings and projects with an eye to improving processes and the overall performance of the EA team.
- Minimum of three years' experience working in an administrative or customer service position.
- Strong service focus, dedicated to meeting the expectations of all staff through securing effective relationships with clients and executing deliverables to the highest standards.
- Excellent verbal and written communication skills and able to deal with people at all levels across a multicultural environment.
- Poise and judgment.
- Ability to maintain and respect confidentiality.
- Proactive team player who has experience of and has enjoyed working as part of a team.
- Ability to juggle several tasks at once, to prioritize and manage own time.
- Self-starter, quick study, confidence, and ability to work with little guidance.
- Ability to take constructive feedback in stride and incorporate feedback quickly.
- Ability to manage a heavy work volume and meet deadlines in an extremely fast-paced environment.
- Methodical, organized, excellent attention to detail, and stickler for accuracy.
- Flexible attitude, hard-working, and results-driven.
- Good Word, PowerPoint, and Excel skills.
- Working knowledge of Outlook, a plus.
- Knowledge of CRM systems (Microsoft Dynamics), a plus.
- Touch typing speed of 50-60 wpm.
At Oliver Wyman, we lead with heart - we love what we do and have fun while we do it. We strive for breakthroughs by questioning, seeking diverse perspectives, and finding powerful and sustainable solutions. If you share these values and want to work as one and own our impact at the same time, be brave and achieve the amazing with us.
- We're individuals who are self-starting, motivated, energetic, and entrepreneurial about what we do.
- We have the common aspiration to have an impact, leave a legacy, and change the world. We have no interest in running a steady-state business. We want to build, grow, and shape the environment around us.
- We value an environment where every member of Oliver Wyman is encouraged and expected to voice his or her opinion.
- We believe that to create a true meritocracy, we need to remove artificial barriers to opportunity.
- We value people whose lives balance work and non-work activities because we believe they are both more interesting colleagues and are able to make better contributions to the Firm.
- We push ourselves hard to deliver excellence, but we also work to extract the maximum benefit from the flexibility of a project-based business. We provide the ability to take career breaks for personal or family reasons. We fundamentally value each other's time and are sensitive to how it is used. We are an output not input-based culture, have respect for people's personal decisions, and believe that one's workload must be sustainable. We seek balance for ourselves and our colleagues.
To learn more, please follow us on Facebook, LinkedIn, or Twitter: OliverWyman.
Marsh & McLennan Companies and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.
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