Primary Care Senior Administrative Lead

1 day ago


StokeonTrent, Stoke-on-Trent, United Kingdom North Staffordshire Combined Healthcare NHS Trust Full time

We are seeking an exceptional Customer-Focused Directorate Coordinator to join our dedicated team within the Primary Care Directorate.

Band 5, £29,970 - £36,483 per annum, full time 37 hours per week.

This role will be predominantly based at Moorcroft Medical Centre; however, travel to other Trust sites may be required.

Main Responsibilities:

  • Leadership & Supervision:
    • Supervise and motivate the front-of-house reception team, ensuring excellent customer service is delivered at all times.
    • Provide training and development to new and existing team members.
    • Monitor team performance and provide regular feedback to maintain high operational standards.
  • Administrative Support:
    • Manage patient appointments, including booking, rescheduling, and cancellations, using the practice management system.
    • Oversee patient registration, ensuring accurate and up-to-date data entry.
    • Handle telephone and email inquiries in a professional and efficient manner.
    • Handle patient complaints or concerns sensitively and efficiently, escalating issues when necessary.
  • Health and Safety Compliance:
    • Ensure that the reception area is well-organized, clean, and compliant with health and safety regulations.
    • Maintain confidentiality in line with GDPR, Trust and practice policies.

About us:

At North Staffordshire Combined Healthcare NHS Trust, we are committed to delivering high-quality care to our patients and improving the health and wellbeing of our local community.

We offer a range of benefits, including flexible working and a comprehensive training programme.

We are committed to reducing our environmental impact and becoming a more sustainable organisation.

This role will involve working closely with the operational management team to ensure the efficient and smooth running of processes.



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