Front of House Team Lead Specialist

24 hours ago


StokeonTrent, Stoke-on-Trent, United Kingdom North Staffordshire Combined Healthcare NHS Trust Full time
Job Description

This is a challenging and rewarding role that requires a unique blend of leadership, administrative, and customer service skills. As a Senior Primary Care Operations Manager, you will be responsible for leading the front-of-house reception team, providing training and development, and ensuring that the reception area is well-organised and compliant with health and safety regulations.

You will work closely with other members of the operational management team to ensure seamless communication and collaboration, and will be responsible for managing patient appointments, handling telephone and email inquiries, and maintaining confidentiality in line with GDPR, Trust and practice policies.

The ideal candidate will have a degree-level qualification in a relevant subject or equivalent experience, with primary care experience and knowledge of QOF/QIF, IT packages (e.g. Docman/EMIS), and CQC Requirements.

Salary: £29,970 - £36,483 per annum

Benefits: Flexible working opportunities, wellness initiatives, and a commitment to sustainability and carbon reduction



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