Front of House Senior Manager
19 hours ago
We are seeking a results-driven Front of House Lead to join our Primary Care Directorate at North Staffordshire Combined Healthcare NHS Trust.
This is a Band 5 role, with an estimated annual salary of £31,950 - £39,960, working full time (37 hours).
About the RoleThe successful candidate will be responsible for leading and managing the front-of-house reception team, providing exceptional customer service and support to patients. Key responsibilities include:
- Leadership & Supervision:
- Lead, supervise, and motivate the front-of-house reception team, promoting a positive and productive work environment.
- Develop and implement effective training programs to enhance staff skills and knowledge.
- Conduct regular performance reviews and provide constructive feedback to drive improvement.
- Administrative Support:
- Efficiently manage patient appointments, registrations, and correspondence, maintaining accurate records and data.
- Provide prompt and professional responses to patient inquiries, addressing concerns and resolving issues.
- Collaborate with other teams to ensure seamless delivery of patient care services.
- Health and Safety Compliance:
- Maintain a safe and healthy work environment, adhering to Trust policies and procedures.
- Ensure compliance with GDPR and other relevant regulations, protecting patient confidentiality and data security.
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Front of House Service Expert
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Front Desk and Facilities Manager
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Front Desk Team Lead
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Patient Services Director
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Senior Counsel
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Housing Contracts Professional
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