Front of House Senior Manager

19 hours ago


StokeonTrent, Stoke-on-Trent, United Kingdom North Staffordshire Combined Healthcare NHS Trust Full time

We are seeking a results-driven Front of House Lead to join our Primary Care Directorate at North Staffordshire Combined Healthcare NHS Trust.

This is a Band 5 role, with an estimated annual salary of £31,950 - £39,960, working full time (37 hours).

About the Role

The successful candidate will be responsible for leading and managing the front-of-house reception team, providing exceptional customer service and support to patients. Key responsibilities include:

  • Leadership & Supervision:
    • Lead, supervise, and motivate the front-of-house reception team, promoting a positive and productive work environment.
    • Develop and implement effective training programs to enhance staff skills and knowledge.
    • Conduct regular performance reviews and provide constructive feedback to drive improvement.
  • Administrative Support:
    • Efficiently manage patient appointments, registrations, and correspondence, maintaining accurate records and data.
    • Provide prompt and professional responses to patient inquiries, addressing concerns and resolving issues.
    • Collaborate with other teams to ensure seamless delivery of patient care services.
  • Health and Safety Compliance:
    • Maintain a safe and healthy work environment, adhering to Trust policies and procedures.
    • Ensure compliance with GDPR and other relevant regulations, protecting patient confidentiality and data security.


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