Senior Sales Operations Manager

1 day ago


StokeonTrent, Stoke-on-Trent, United Kingdom Vodafone Full time

About the Role

We are seeking a highly skilled Senior Sales Operations Manager to lead our Voice based sales operation within our In House teams. This will be across both our Stoke based Sales Centre of Excellence and a small Work from Home team.

As a Senior Sales Operations Manager, you will be responsible for managing the entire Voice based sales operation, including the Stoke Centre of Excellence and the 600+ Consumer FTE based on site and work from home teams.

You will work closely with the Senior Manager of Consumer Sales and the Head of the CSC department and the wider leadership team to deliver against Vodafone UK's sales and customer targets.

  1. You will manage the sales operations, including developing and implementing strategies to drive commercial sales revenues and adapt to different conditions to achieve significant business growth.
  2. You will represent the Senior Manager Consumer Sales, Head of Consumer Sales & Care and wider Leadership team with internal and external stakeholders.
  3. You will continue to develop the award-winning culture, driving engagement and establishing the department as the best place to work and an area where opportunities for talent progression are abundant.
  4. You will support to create and manage the talent pipeline into the wider business helping us deliver on our company REACH objectives.
  5. You will have experience of operating in a Sales and Customer Centric focused environment.


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