Front Office Support Specialist

17 hours ago


StokeonTrent, Stoke-on-Trent, United Kingdom CV-Library Full time

At CV-Library, we are seeking a highly organized and customer-focused Front Office Support Specialist to join our team at the Burslem SkillZone office in Staffordshire. As a key member of our front-of-house team, you will provide exceptional support to learners, partners, and colleagues by delivering a professional, organized, and welcoming environment.

Your Key Responsibilities:

  • Front-Desk Support: Answer incoming calls, respond to inquiries, and greet visitors with a positive and professional approach.
  • Marketing & Centre Maintenance: Update marketing materials around the centre and help decorate the success window to celebrate learner achievements.
  • Inventory & Supplies: Track office supplies, cleaning products, and kitchen items.
  • Mail & Meeting Support: Distribute incoming mail, take meeting minutes, prepare training rooms, and arrange refreshments.
  • Facility Coordination: Coordinate with cleaners and maintenance staff to ensure the centre is presentable and well-maintained.
  • Learner Engagement: Contact absent learners, support with inductions, and assist with learner surveys.
  • Event & Celebration Support: Help plan events, arrange catering, and contribute to the setup of learner celebrations.

What We're Looking For:

  • Previous Training Provider Experience: Previous experience or knowledge of training related funded is advantageous.
  • Safeguarding Commitment: CV-Library is dedicated to safeguarding the welfare of children and young people and expects all staff and volunteers to share this commitment. Successful candidates will undergo an enhanced DBS check and provide satisfactory references.

The estimated salary for this role is £18,000 - £22,000 per annum, depending on experience. If you are ready to make a difference, apply today



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