Administrative Operations Lead
6 days ago
We are seeking a highly organised and customer-focused individual to join our dedicated team within the Primary Care Directorate at North Staffordshire Combined Healthcare NHS Trust.
This is a full-time role, with an estimated annual salary of £32,750 - £40,460, based on the national Band 5 scale.
Job DescriptionThe successful candidate will lead, supervise, and motivate the front-of-house reception team, ensuring excellent customer service at all times. Key responsibilities include:
- Leadership & Supervision:
- Lead, supervise, and motivate the front-of-house reception team.
- Provide training and development to new and existing team members.
- Monitor team performance and provide regular feedback to maintain high operational standards.
- Administrative Support:
- Manage patient appointments, including booking, rescheduling, and cancellations, using the practice management system.
- Oversee patient registration, ensuring accurate and up-to-date data entry.
- Handle telephone and email inquiries in a professional and efficient manner.
- Handle patient complaints or concerns sensitively and efficiently, escalating issues when necessary.
- Health and Safety Compliance:
- Ensure the reception area is well-organised, clean, and compliant with health and safety regulations.
- Maintain confidentiality in line with GDPR, Trust and practice policies.
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