Administrative Operations Lead

6 days ago


StokeonTrent, Stoke-on-Trent, United Kingdom North Staffordshire Combined Healthcare NHS Trust Full time

We are seeking a highly organised and customer-focused individual to join our dedicated team within the Primary Care Directorate at North Staffordshire Combined Healthcare NHS Trust.

This is a full-time role, with an estimated annual salary of £32,750 - £40,460, based on the national Band 5 scale.

Job Description

The successful candidate will lead, supervise, and motivate the front-of-house reception team, ensuring excellent customer service at all times. Key responsibilities include:

  • Leadership & Supervision:
    • Lead, supervise, and motivate the front-of-house reception team.
    • Provide training and development to new and existing team members.
    • Monitor team performance and provide regular feedback to maintain high operational standards.
  • Administrative Support:
    • Manage patient appointments, including booking, rescheduling, and cancellations, using the practice management system.
    • Oversee patient registration, ensuring accurate and up-to-date data entry.
    • Handle telephone and email inquiries in a professional and efficient manner.
    • Handle patient complaints or concerns sensitively and efficiently, escalating issues when necessary.
  • Health and Safety Compliance:
    • Ensure the reception area is well-organised, clean, and compliant with health and safety regulations.
    • Maintain confidentiality in line with GDPR, Trust and practice policies.


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