Reception and Customer Service Specialist

1 day ago


Grays, United Kingdom Bannatyne Health Club Full time
Reception and Customer Service Specialist

Bannatyne Health Club is looking for a skilled Reception and Customer Service Specialist to provide exceptional experiences for our guests. As the first point of contact, you will create a lasting impression and ensure a seamless visit.

Job Title : Reception and Customer Service Specialist
Estimated Salary: £11,640 per year (based on 40 hours/week)
Location : Chafford Hundred

This role requires excellent organizational skills, multitasking abilities, and strong communication skills. You will be responsible for managing spa bookings, processing payments, and maintaining a clean reception area. Additionally, you will assist with promoting spa services, special offers, and retail products.

Key Responsibilities:
- Greet and welcome guests with a professional demeanor.
- Handle emails, phone calls, and face-to-face queries efficiently.
- Manage spa bookings and appointments, ensuring a smooth scheduling process.
- Process payments and maintain a clean reception area.
- Assist with promoting spa services and products.

Requirements:
- Strong interpersonal and communication skills.
- Ability to multitask and manage multiple responsibilities.
- Basic computer skills and proficiency in booking systems.
- Proven experience in a receptionist or customer service role, preferably in the hospitality industry.

Why Work with Us?
We offer a competitive salary, comprehensive training, and a supportive work environment. Our team is dedicated to making a difference in people's lives, and we invite you to join us.
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