Customer Service Administrator

6 months ago


Grays, United Kingdom Destiny Entertainments Ltd Full time

**This is an office-based role in Thurrock, Essex, we do not offer WFH or remote working for this role.

ElectroMarket is an online retailer looking for a full-time customer service representative to join our fast-paced and ever-expanding team.

We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative for our online retail store specialising in the sound and lighting industry. As a vital part of our company, you will be responsible for delivering exceptional customer service and support to our valued customers. Your expertise and passion will help ensure our customer's overall satisfaction with our products and services.

**Responsibilities**
- Efficiently track shipments, and handle any potential delivery or shipping issues.
- Develop a deep understanding of our products, staying up-to-date with the latest advancements and industry trends.
- Assist customers in resolving technical problems and issues they encounter with our products. Troubleshoot problems and coordinate with the technical team for more complex matters.
- Manage customer returns and refund requests, following company policies and guidelines. Aim to resolve issues efficiently while maintaining a positive customer experience.
- Address and resolve customer complaints with patience and empathy, seeking appropriate solutions to ensure customer satisfaction.
- Identify opportunities for upselling and cross-selling complementary products or accessories to enhance the customer's overall experience.
- Proactively gather feedback from customers to understand their needs and preferences. Relay valuable insights to the management and marketing teams to improve products and services continually.

**Requirements**:

- Prior experience in customer service or sales, preferably in the sound and lighting industry, is advantageous but not mandatory.
- Basic knowledge of sound and lighting equipment, such as microphones, speakers, amplifiers, lighting fixtures, etc., is desirable. Eagerness to learn and keep up with technological advancements is essential.
- Excellent communication skills, both verbal and written, to interact with customers professionally and provide clear and concise responses.
- Strong problem-solving skills to assist customers effectively and efficiently in resolving their inquiries and technical issues.
- A customer-centric approach with the ability to empathise with customers' concerns and exhibit patience during challenging situations.
- Capable of handling multiple customer inquiries simultaneously while maintaining accuracy and attention to detail.
- Comfortable using computer systems, customer service software, and other tools necessary for the role.
- A collaborative attitude, willing to work closely with other team members and departments to achieve collective goals.

Join our dynamic team and contribute to our commitment to delivering outstanding customer experiences in the sound and lighting industry. If you're enthusiastic about music, sound technology, and providing exceptional customer service, we'd love to hear from you

Pay: £25,000.00-£30,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Employee discount
- Free parking
- On-site parking

Schedule:

- Monday to Friday

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 2 years (required)

Work Location: In person



  • Grays, Thurrock, United Kingdom Sunbelt Rentals Careers Full time

    About the RoleDelivering Exceptional Customer ExperienceSunbelt Rentals Careers seeks a skilled Customer Service Ambassador to join our team. As a key member of our customer service department, you will be responsible for delivering top-notch service to our customers, ensuring their needs are met and exceeded.The ideal candidate will possess excellent...


  • Grays, Thurrock, United Kingdom Nationwide Platforms Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and experienced customer service representative to join our team. The successful candidate will be responsible for actively contributing to the region's performance through effective sales, customer service and administration.Key Responsibilities:New account opening and onboarding of...


  • Grays, United Kingdom Halo ARC Full time

    Job Advert **Customer Journey Specialist** **Salary**:£31,286** per annum **with an increase on completion of 6 month probation.** **Hours: 8am - 5pm Monday to Friday & 1 in 2 Saturdays depending on business needs.** **Halo ARC West Thurrock.** Halo is the industry leading UK-based accident repair group, with **31 established accident repair centres...


  • Grays, Thurrock, United Kingdom NELFT NHS Foundation Trust Full time

    Are you a motivated and organized individual looking for a new challenge? Do you have experience in administration, preferably in a healthcare setting?About the JobWe are seeking a skilled administrator to join our Community Children's Multi-Disciplinary Team at NELFT NHS Foundation Trust. As a key member of the team, you will provide comprehensive...


  • Grays, United Kingdom Office Angels Full time

    **Customer Service Executive** **Purfleet, Essex** **£21000** **Monday - Friday 9am - 5.30pm, 1 in 5 Saturdays 9am - 5pm (day off in lieu during week)** **Hybrid working offered (3 days working from home), 20 days holiday +BH increasing with service, pension scheme & discounts!** This is an exciting opportunity to join a vibrant and innovative company...


  • Grays, United Kingdom Intertek Careers Full time

    We have an exciting opportunity for a Technical Administrator to join our team based in West Thurrock.We are looking for someone who is personable, organised and has excellent customer service skills.ABOUT YOU We are looking to recruit an efficient and enthusiastic Technical Administrator for our West Thurrock facility.We are seeking someone who is a...

  • Administrator

    17 hours ago


    Grays, United Kingdom Prime Plumbing and Heating (Essex) Ltd Full time

    Prime Plumbing and Heating are a leading Essex based plumbing and heating company. Providing a world class installation and repair service to a range of business and domestic customers. We pride ourselves on the quality of our work, attention to detail and above all our commitment to ultimate customer satisfaction. We are looking for a full time...

  • Administrator

    16 hours ago


    Grays, United Kingdom SGS Full time

    Company Description SGS is the global leader and innovator in inspection, verification, testing and certification services. Founded in 1878, SGS is recognized as the global benchmark in quality and integrity. Trusted all over the world, SGS is a market leader because we put 100% passion, pride and innovation into everything we do. We encourage new ideas. We...

  • Administrator

    17 hours ago


    Grays, United Kingdom Certas Energy UK Ltd Full time

    **We currently have a vacancy for an Administrator working within our Thames Depot The successful applicant will carry out the administrative function for the depot ensuring that all customers receive the highest standard of customer service. **Responsibilities** - To undertake all administration duties associated with this position. - Ensure accurate...

  • Technical Administrator

    54 minutes ago


    Grays, United Kingdom Intertek Full time

    Intertek is a leading Total Quality Assurance provider to industries worldwide. Our network of more than 1,000 laboratories and offices in more than 100 countries, delivers innovative and bespoke Assurance, Testing, Inspection and Certification solutions for our customers' operations and supply chains. Intertek's Caleb Brett UK business provides quality and...


  • Grays, Thurrock, United Kingdom beBee Professionals Full time £25,000 - £35,000

    Customer Service RoleWe are seeking a motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our operational team, you will be responsible for delivering exceptional customer service and contributing to the success of our store.Key Responsibilities:Provide excellent customer service, responding to...

  • Administrator

    14 hours ago


    Grays, United Kingdom Focus Resourcing Full time

    Our client is seeking a proactive and organised individual with previous administrative experience, ideally sales administration. There is a strong focus on client retention and satisfaction, so it is essential you are able to keep in contact with clients, maintain and build strong relationships providing an excellent service at all times. The annual...


  • Grays, United Kingdom Intertek Full time

    We have an exciting opportunity for a Technical Administrator to join our team based in West Thurrock.We are looking for someone who is personable, organised and has excellent customer service skills.ABOUT YOU We are looking to recruit an efficient and enthusiastic Technical Administrator for our West Thurrock facility.We are seeking someone who is a...


  • Grays, Thurrock, United Kingdom NEXT Full time

    **Job Title:** Customer Service Representative**Estimated Salary:** £9.50 per hour**Location:** Various stores nationwideWe are seeking a Customer Service Representative to join our team at NEXT. As a Customer Service Representative, you will be responsible for providing an exceptional customer experience and resolving any customer complaints or...


  • Grays, United Kingdom Connells Group Full time

    OTE- £26,000 - Uncapped Commission - Career Progression At **William H Brown**, part of the Connells Group, we're looking for a highly motivated **Part Time Lettings Administrator **to support our fantastic team in branch in **Grays**. As our **Letting** **Administrator **you will take ownership of office administration accurately and efficiently and in a...


  • Grays, Thurrock, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional manner.Provide accurate and up-to-date information about our products and services.Work closely with...


  • Grays, Thurrock, United Kingdom Optical Express Full time

    Become a Customer Service Ambassador for Optical ExpressWe are seeking a friendly and approachable Customer Service Ambassador to join our team at Optical Express. As a Customer Service Ambassador, you will be the first point of contact for many of our patients, setting the tone for their entire experience with us.Your key responsibilities will...


  • Grays, United Kingdom London City Bond Limited Full time

    London City Bond Ltd is looking for a driven, hardworking individual to join our administration department as a Logistics Distribution Administrator, located at West Thurrock. As a Logistics Administrator, you will be joining a fast-paced team at our West Thurrock site. The working pattern is Monday to Friday, 40 hours per week (08:00-17:00- £11 per...


  • Grays, Thurrock, United Kingdom beBee Professionals Full time £25,000 - £35,000

    beBee Professionals in Grays is looking for Customer Service Representatives to join our fast-paced team. As a valued member, you'll provide top-notch service and support to our customers, while working collaboratively with colleagues to achieve operational success.Key Responsibilities:Engage with customers, providing service and support.Participate in all...


  • Grays, Thurrock, United Kingdom Nationwide Platforms Full time

    We're Nationwide Platforms, the UK's leading provider of powered access solutions. As a Regional Performance Manager, you'll play a critical role in driving regional performance through effective sales, customer service, and administration. We operate a fleet of 13,500 machines from 32 depots across the country, prioritizing health and safety in everything...