Customer Service Specialist

4 days ago


Grays, Thurrock, United Kingdom Optical Express Group Full time
Job Title – Patient Advisor

We are seeking a dedicated and customer-focused individual to join our team as a Patient Advisor. This is an exciting opportunity for someone who is passionate about delivering exceptional patient care and support.

The successful candidate will be responsible for building strong relationships with patients, ensuring regular communication prior to and following their treatment.

Key Responsibilities:

  • Assist in patient consultations and provide clear explanations of procedures.
  • Use state-of-the-art equipment to scan patients' eyes as part of a full health check.
  • Accurately maintain patient records and schedules treatment dates.
  • Discuss finance options with patients and provide tailored recommendations.

Requirements:

  • Possess a passion for providing world-class customer service.
  • Demonstrate strong organisational skills and attention to detail.
  • Be able to communicate clearly and articulately with a diverse range of people.
  • Show motivation and drive to succeed in a fast-paced environment.

Benefits:

  • Competitive salary of £24,000 per annum + Bonus.
  • State-of-the-art working environments with modern facilities.
  • Ongoing training and development opportunities.
  • Pension scheme and generous benefits package.


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