Tesco Customer Service Delivery Specialist

4 days ago


Grays, Thurrock, United Kingdom Tesco Full time

About this role:

This is an exciting opportunity to join Tesco as a Customer Service Delivery Specialist, where you will be the face of our brand on the road, delivering excellent customer service and helping others in your community.

Key responsibilities:

  • You will be responsible for delivering your part of our customer shopping trip by ensuring the van and trays are clean and tidy, loading the van correctly, and checking it for roadworthiness.
  • You will interact with customers about any changes to their order, including short code items and substitutions, offering refunds for anything they are unhappy with.
  • You will take care of products/deliveries as if they were your own, explaining to customers that they will not be charged for substitutions, and delivering during their designated time slot.
  • You will call customers before arriving at their property if early and call the store/centre if running 30 or more minutes late.

Requirements:

  • You will need to build relationships with colleagues to create a positive team spirit, working together to ensure our store is the best it can be for customers.
  • You will be warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say 'Thank you'.
  • You will act quickly to respond to the changing needs of our customers and embrace change within the store.
  • You will have a valid UK/EU/EEA driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.

What's in it for you:

  • You will receive holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays).
  • You will have the ability to request flexible working from day one.
  • You will get 10% off and 15% at pay day weekends – save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home.
  • You will access free wellbeing services with a range of resources to support your mind, body, and life.
  • You will have life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%.
  • You will enjoy benefits to suit you, choose what you use – from discounts and shares to cycle to work schemes.
  • You will have uniform provided and policies to support you for all of life's moments, big and small.

Estimated salary: £14.05 per hour, increasing to £17.07 per hour for stores inside the M25. Additional payments may also apply depending on location.


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