Store Operations Manager
1 month ago
As a Shift Leader at Tesco, you will be responsible for overseeing the store from the shop floor and ensuring that everything runs smoothly. You will be the go-to person for colleagues in the absence of a manager and will be responsible for coordinating the store team to deliver an easy, fuss-free shopping experience for customers.
Key Responsibilities
- Coordinating the store team to deliver an easy, fuss-free shopping experience for customers
- Supporting colleagues, ensuring they deliver daily priorities and take regular breaks
- Opening and closing the store, and completing duty cover, ensuring all decisions made are right for everyone's safety
- Being the go-to person for colleagues in the absence of a manager for day-to-day queries
- Making sure the store is always clean, tidy, and well-presented
- Supporting managers to coordinate seasonal, community, and charity events
- Contributing to a great team atmosphere, that's inclusive of everyone
- Providing great customer service, by listening to our customers and putting them first in everything you do
- Keeping the team well-informed and up to speed on any communications, changes, or updates
- Staying knowledgeable about store performance, and looking for ways to improve and simplify operations
- Coordinating store improvements, and removing any obstacles that might be getting in the way of great service
- Following health and safety routines and procedures, and ensuring colleagues do the same
- Recognising and celebrating colleagues within the team who are providing great service
What We're Looking For
- A great role model, who always gives thoughtful customer service that ensures every customer's needs are met
- To build strong, long-lasting relationships with colleagues to create a positive and inclusive team atmosphere that encourages everyone to do their best work
- To be a clear communicator, comfortable with using a variety of methods to keep your team well-informed and up to date
- To be comfortable taking the lead, and overseeing the store in the absence of your Manager
- To be a good decision maker, who's flexible in the way you think, and comfortable handling change to ensure everything we do is right for customers and colleagues
- To be motivating, so you can inspire your team to deliver beyond expectations
- To be curious, and always on the lookout for ideas and opportunities to serve our customers, communities, and planet a little better every day
What's in it for you
At Tesco, we offer a range of benefits, including holiday starting at 20 days plus a personal day rising to 22 days after 12 months, flexible working, and access to free wellbeing services. We're committed to providing a fully inclusive and accessible recruitment process, and we welcome chats about flexible working. Please note that we can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, counters, bakery, and driving roles.
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