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Customer Service Consultant

4 weeks ago

Basingstoke, Hampshire, United Kingdom CV-Library Full time

Company Overview:

i-Jobs is a dynamic recruitment agency dedicated to connecting top talent with exciting job opportunities.

Salary:

We offer a competitive salary of £12.60 per hour, ensuring you earn a fair wage for your hard work.

Job Description:

In this role, you will be responsible for delivering exceptional customer service to clients across various communication channels.

You will conduct outbound customer interactions as needed, ensuring a professional and effective experience.

Resolve customer queries promptly and accurately, aiming for first-contact resolution.

Utilise available systems, knowledge bases, and resources to ensure optimal outcomes.

Maintain high-quality customer data in platforms like D365 and other relevant systems.

Required Skills and Qualifications:

  • Proven experience in building customer relationships, primarily over the phone, within a contact centre or similar environment.
  • Proficiency with MS Office, administrative tasks, and maintaining databases.
  • Ability to navigate and use multiple IT systems efficiently.
  • Strong communication skills and the ability to manage a wide range of customer interactions.

Benefits:

This is a temp to perm opportunity, providing you with a chance to establish a long-term career with our client.

Others:

By applying for this role, you give consent for your information to be forwarded to our Client(s) and information of which may be retained within our databases therefore also agreeing to be represented by i-jobs with respect of the vacancy you're applying