Customer Experience Manager

3 weeks ago


Basingstoke, Hampshire, United Kingdom Vistry Group Careers Full time
Customer Experience Manager

We are seeking an experienced Customer Experience Manager to join the Vistry Services Division. This role will be responsible for improving customer satisfaction by responding in a timely and efficient manner.

About the Role

The Customer Experience Manager will support Sales Consultants by booking viewing appointments and work closely with sales and marketing teams to maximise efficiency of sales consultants' time.

You will manage and supervise a team of contact centre agents to ensure excellent customer service standards are met, develop and implement strategies to improve customer satisfaction and retention, collaborate with sales and marketing teams to identify opportunities and maximise sales performance, and monitor and analyse key performance indicators (KPIs) to inform business decisions.

What We Offer

We offer a competitive basic salary between $55,000 - $65,000 per annum, agile working possible (dependent on role), up to 33 days annual leave plus bank holidays, private healthcare, enhanced maternity, paternity and adoption leave, competitive contributory pension scheme, life assurance - 4 x your annual salary, share incentive schemes, and an employee rewards portal with many more benefits.



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