Service Design Consultant

1 day ago


Basingstoke, Hampshire, United Kingdom Xylem Full time
Service Design Consultant

The Service Design Consultant will play a pivotal role in designing service models and creating robust support structures to enhance customer offerings. This position requires a strategic thinker with a strong analytical background who will work closely with stakeholders to understand business needs, document requirements, and design customer-centric service frameworks.

Key Responsibilities:

  • Create detailed service blueprints, journey maps, and process flows to clearly define service interactions and touch points.
  • Facilitate workshops, interviews, and focus groups to deeply understand stakeholder needs and translate them into service design specifications.
  • Develop and maintain comprehensive reporting and performance measurement tools to track the effectiveness of our services.

Salary: $85,000 - $110,000 per year

Xylem is a leading water technology company with 23,000 employees operating in over 150 countries. Our mission is to address the world's most critical water challenges. We are seeking a talented Service Design Consultant to join our team.



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