Bid Service Design Lead
2 weeks ago
We are seeking a highly experienced Service Transition Manager - Defence Sector to join our team at Anson McCade.
In this role, you will be responsible for managing end-to-end service transitions within Government Ministerial Departments, delivering Agile Catalogued Service Plans and crafting innovative ITSM policies, processes, and documentation that provide clarity and structure to service designs.
About the Company
Anson McCade has been partnering with the Ministry of Defence for over 50 years, driving value and innovation across its strategic technology investments.
We are a leading provider of defence technology solutions, with a strong track record of delivering high-value services to the Ministry of Defence.
Key Responsibilities
- Leading Service Transitions: Manage end-to-end service transitions within Government Ministerial Departments, delivering Agile Catalogued Service Plans and crafting innovative ITSM policies, processes, and documentation that provide clarity and structure to service designs.
- Designing Tailored Solutions: Create customised service support solutions and oversee seamless service transition management, ensuring successful ITSM implementations post-bid.
- Crafting Persuasive Proposals: Develop compelling Pre-Qualification Questionnaires (PQQs) and Invitation to Tender (ITT) responses that align with client needs, compliance requirements, and budget constraints.
- Enhancing ITIL & ILS Processes: Guide the development of ITIL V3 and Logistics Supply Support (ILS) processes, ensuring they adhere to industry best practices.
- Driving Process Integration: Promote cross-functional process development within a Service Integration and Management (SIAM) framework, fostering a more integrated and effective service delivery model.
Requirements
- Security Clearance: Sole British National with SC or DV (Developed Vetting) clearance.
- Bid Management: Proven experience in preparing PQQs and ITT responses, focusing on compliance, service design, and cost modelling.
- Service Design Leadership: Strong track record in designing complex, high-value service solutions and operating models for major IT systems.
- Service Transition Demonstrated success in managing service transition and ITSM implementations post-bid.
- Defence Sector Experience: Extensive background as a Service Architect for Defence or Government Departments, designing and implementing tailored support models.
- ITIL & ILS Proficiency: Proven experience developing and implementing ITIL V3 and Logistics Supply Support (ILS) processes in line with best practices.
Benefits
- Estimated Salary: £80,000 - £90,000 per annum, depending on experience.
- DV Bonus: 10% bonus for those holding DV clearance.
- Annual Bonus: 10% annual bonus.
- Car Allowance: £6,000 per annum.
- Pension: 10% double matching contributions.
- Health & Wellbeing: Private Medical Cover.
- Annual Leave: 25 days plus Public Holidays.
- Life Assurance: 2x salary life assurance.
- Employee Assistance Programme (EAP): Including Virtual GP services.
- Learning & Development: Elite training programs and opportunities for certification funding.
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