Digital Service Designer
22 hours ago
Anson McCade requires a Digital Service Designer to support the development of complex national security, intelligence, and military operations through Agile Service Management programmes.
About the Role:- Develop tailored solutions and oversee seamless service transition management, ensuring successful ITSM implementations post-bid.
- Manage end-to-end service transitions within Government Ministerial Departments, delivering Agile Catalogued Service Plans and crafting innovative ITSM policies, processes, and documentation.
- Guide the development of ITIL V3 and Logistics Supply Support (ILS) processes, ensuring they adhere to industry best practices.
- Promote cross-functional process development within a Service Integration and Management (SIAM) framework, fostering a more integrated and effective service delivery model.
- Collaborate with stakeholders to identify business needs and develop strategic plans to meet those needs.
- Security Clearance: Sole British National with SC or DV clearance.
- Bid Management Expertise: Proven experience in preparing PQQs and ITT responses, focusing on compliance and service design.
- Service Design Leadership: Strong track record in designing complex, high-value service solutions and operating models for major IT systems.
- Service Transition Experience: Demonstrated success in managing service transition and ITSM implementations post-bid.
- Defence Sector Experience: Extensive background as a Service Architect for Defence or Government Departments, designing and implementing tailored support models.
- ITIL & ILS Proficiency: Proven experience developing and implementing ITIL V3 and Logistics Supply Support (ILS) processes in line with best practices.
- Competitive Salary: Up to £72,000 per annum.
- Bonus Scheme: 20% of base salary (must hold DV clearance).
- Car Allowance: £6,000 per annum.
- Pension: 10% double matching contributions.
- Health & Wellbeing: Private Medical Cover.
- Annual Leave: 25 days plus Public Holidays.
- Life Assurance: 2x salary life assurance.
- Employee Assistance Programme (EAP): Including Virtual GP services.
- Learning & Development: Elite training programs and opportunities for certification funding.
The estimated salary for this role is £83,600 per annum, including bonuses and allowances.
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