Digital Service Designer

22 hours ago


Basingstoke, Hampshire, United Kingdom Anson McCade Full time

Anson McCade requires a Digital Service Designer to support the development of complex national security, intelligence, and military operations through Agile Service Management programmes.

About the Role:
  • Develop tailored solutions and oversee seamless service transition management, ensuring successful ITSM implementations post-bid.
  • Manage end-to-end service transitions within Government Ministerial Departments, delivering Agile Catalogued Service Plans and crafting innovative ITSM policies, processes, and documentation.
  • Guide the development of ITIL V3 and Logistics Supply Support (ILS) processes, ensuring they adhere to industry best practices.
  • Promote cross-functional process development within a Service Integration and Management (SIAM) framework, fostering a more integrated and effective service delivery model.
  • Collaborate with stakeholders to identify business needs and develop strategic plans to meet those needs.
Key Requirements:
  • Security Clearance: Sole British National with SC or DV clearance.
  • Bid Management Expertise: Proven experience in preparing PQQs and ITT responses, focusing on compliance and service design.
  • Service Design Leadership: Strong track record in designing complex, high-value service solutions and operating models for major IT systems.
  • Service Transition Experience: Demonstrated success in managing service transition and ITSM implementations post-bid.
  • Defence Sector Experience: Extensive background as a Service Architect for Defence or Government Departments, designing and implementing tailored support models.
  • ITIL & ILS Proficiency: Proven experience developing and implementing ITIL V3 and Logistics Supply Support (ILS) processes in line with best practices.
What We Offer:
  • Competitive Salary: Up to £72,000 per annum.
  • Bonus Scheme: 20% of base salary (must hold DV clearance).
  • Car Allowance: £6,000 per annum.
  • Pension: 10% double matching contributions.
  • Health & Wellbeing: Private Medical Cover.
  • Annual Leave: 25 days plus Public Holidays.
  • Life Assurance: 2x salary life assurance.
  • Employee Assistance Programme (EAP): Including Virtual GP services.
  • Learning & Development: Elite training programs and opportunities for certification funding.

The estimated salary for this role is £83,600 per annum, including bonuses and allowances.



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