Customer Success Manager

3 weeks ago


Glasgow, Glasgow City, United Kingdom The Access Group Full time

We are seeking a highly skilled Customer Support and Success Consultant to join our team at The Access Group. This is an excellent opportunity for someone who shares our passion for delivering exceptional customer experiences and has a strong background in hospitality operations.

Salary: £35,000 - £45,000 per annum

About the Role:

The Customer Support and Success Consultant will be responsible for ensuring successful onboarding of clients and optimising systems to meet their business needs. Key responsibilities include tailoring system setup to reflect individual venues' complexities, arranging and conducting training sessions, importing data and setting up customer add-ons and integrations.

Requirements:

To succeed in this role, you will need experience in using Table Management Systems and CRM tools, as well as strong organisational skills, prioritisation, and timekeeping. Excellent communication skills and the ability to empathise with customers are also essential.

About The Access Group:

The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA, and Asia Pacific. We help over 100,000 customers become more productive and efficient through our products and solutions.



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